Customers frequently reported long wait times, poor service, and staff being unprofessional or rude.
Product Quality
Many reviews highlighted inconsistent quality of food items, particularly with Blizzards and other desserts, often receiving incorrect or poorly made orders.
Cleanliness Concerns
Multiple customers expressed serious concerns about the cleanliness and hygiene of the restaurant, particularly in the bathrooms.
Positive Staff Interactions
Despite the negative feedback, some customers praised individual staff members for their friendly and helpful service.
Value for Money
Several reviews mentioned that the prices were high relative to the quality and portion sizes of the food.
KG
Kennedy Galbraith
Oct 10, 2025
1.0
Waited 15 minutes in the drive thru for 2 blizzards and ended up driving away without them. There was 4 staff standing there on their phones and didn’t even acknowledge us.
SJ
Sim j
Oct 10, 2025
1.0
I bought a Smartie Blizzard a couple days ago - the ice cream tasted off so I put it in the freezer. I called that night and no one picked up. Got busy work and called again a couple days later. I told them and offered to bring back the blizzard for the new one. The guys response was “the blizzard is 2 days old that’s why it tastes not right” Not sure why he things I would try a 2 day old blizzard again when it tasted bad in the first place. I will be reporting to health service be careful they may be making ice cream with expired products.
MM
Mike McMaster
Sep 11, 2025
1.0
Not a good place to dine, service from the manager was not good.
JK
JK Kirk
Sep 9, 2025
1.0
Not a friendly place to dine in or take out. Ice cream servings were skimpy and staff is nasty.
MU
Matter U
Sep 9, 2025
1.0
Very shady owner, I presented a coupon for a Blizzard ice cream and he did not honor it and charged me full price.