Business Details
About
Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- RestroomAvailable
- Welcomes familiesAvailable
- Kid friendlyAvailable
Location
Hours
Reviews
3.5
579 reviews
5 stars
193
4 stars
148
3 stars
90
2 stars
43
1 star
105
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported poor service, including incorrect orders, unhelpful staff, and long wait times.
Food Quality
Many reviews highlighted inconsistent food quality, with complaints about cold, poorly prepared meals and inadequate portion sizes.
Cleanliness
Several customers noted unsanitary conditions, particularly in the bathrooms, and a general need for updates to the restaurant's interior.
Pricing Concerns
Customers expressed dissatisfaction with high prices compared to other locations, along with unexpected charges for items like bags and condiments.
Positive Experiences
Despite the negative feedback, some customers praised specific items like Blizzards and birthday cakes, as well as friendly staff during certain visits.
- BBBennyOct 31, 20251.0Me and my friend from a far ways away stopped there for lunch I decided to treat him. And we ordered as we were waiting for our food I went to use the washroom. Just opening the door my stomach turned and I felt like throwing up. I have never in my life smelled something so disgusting and filthy and unclean in my life. We were supposed to eat in but when I got back from seeing and smelling that filthy room witch I could tell was a very filthy person in there still… He had his shoes off and clothes laying on the floor it was just trash. We told the nice lady there we decided to eat in our truck and take our food for the go… and honestly we threw it out and ate eles where. Man what a bad experience. Unbelievable
- CLCharm LoganOct 16, 20251.0Absolutely terrible customer service. The kids screwed up my order. Couldn’t fix it and said there was no manager on site. There was 4/5 staff and none of them seem to know what they were doing. They ended up giving my money back and not fixing my order because she couldn’t fix it without trying to force us to take the order they made which wasn’t what we wanted. We used to love DQ now but now I guess it’s time be regulars at Carl’s Jrs.
- DRDeneen RaberSep 30, 20255.0They did an amazing job for my son's birthday cake! I couldn't have asked for better!! Thankyou so much! ❤️🥰
- JJJerrySep 28, 20251.0DO NOT waste your money here. Terrible service (though the staff were friendly, but incompetent) and food. Costs more than other locations and provides less. Only blizzard I’ve ever had that had no chunks of anything I ordered. Never going back here again, and I recommend you avoid it.
- BKBC KanataSep 28, 20253.0We ordered 2 x Chicken Strip Baskets for $17.99, (for both) + tax. The gravy was like water and there's way too much batter on the 6 skimpy pieces of dry chicken. It filled the void, however we won't order them again. That price was with a coupon. We also had two medium Blizzards for $12.22 with tax. They were great. We also used a coupon for the Blizzards. For health reasons, I should mention that DQ should not be using spoons that are not sealed, it's very unsanitary. We sat at a table that was faded and worn, I'm guessing it might have been there since the 1980's. The chairs were comfortable enough but I did notice the booths were hard, hence the reason we chose the table. Besides three staff at the counter and a cook in the back, we were the only ones there. We might consider a DQ sunday treat again but that would be it as their food is a bit pricey.
Frequently Asked Questions About Dairy Queen Grill & Chill
What are the opening hours of Dairy Queen Grill & Chill at 17904 Stony Plain Rd in Edmonton?
Dairy Queen Grill & Chill is open from 10:00 AM to 10:00 PM Monday through Saturday, and from 11:00 AM to 9:00 PM on Sunday.
What kind of food and treats can I expect at Dairy Queen Grill & Chill?
You can enjoy soft-serve ice cream, signature shakes, Blizzard® Treats, Grillburgers®, Chicken Strip Baskets, and ice cream cakes among other fast-food and dessert options.
Does Dairy Queen Grill & Chill offer drive-thru service?
Yes, the location features a drive-thru for convenient ordering.
Is the Dairy Queen Grill & Chill family-friendly and suitable for kids?
Yes, it welcomes families and children, and offers booster seats, high chairs, and outdoor seating to accommodate families.
Can I place an order online or use a mobile app for Dairy Queen Grill & Chill?
Yes, you can order online through their website or use the Dairy Queen app which offers exclusive deals and mobile ordering with rewards.
Does Dairy Queen Grill & Chill have seating available?
Yes, the location offers indoor seating as well as outdoor seating options.
Are there restroom facilities available at this Dairy Queen location?
Yes, restroom facilities are available for customers.
What nearby hotels can I consider if I’m visiting Dairy Queen Grill & Chill?
Nearby hotels include Days Inn & Suites by Wyndham West Edmonton, Ramada by Wyndham Edmonton West, and Best Western Plus Westwood Inn, offering convenient stay options near the restaurant.
Are there any nearby automobile services or dealerships around Dairy Queen Grill & Chill?
Yes, several car dealers and automotive repair shops are close by, including West Side Mitsubishi, West End Nissan, Kia West Edmonton, Wolfe Cadillac Edmonton, Sundance Mazda, and more, making it easy to combine vehicle needs with a meal stop.
What other restaurants or entertainment options are near Dairy Queen Grill & Chill?
Nearby dining options include Zambelli's pizza and steakhouse, and Choices Kitchen and Bar, providing variety if you want to enjoy different meals before or after your visit to Dairy Queen.