While some staff members received praise for their friendliness and helpfulness, many reviews highlighted poor service, rudeness, and a lack of professionalism from certain employees.
Food Quality
Customers reported inconsistent food quality, with issues such as dry or cold burgers, incorrect orders, and even food safety concerns like hair in food and food poisoning.
Speed of Service
Numerous reviews mentioned slow service, particularly in the drive-thru, with long wait times and frequent order mistakes.
Cleanliness
Feedback varied on cleanliness; some customers noted a clean environment, while others reported dirty conditions in the restaurant and bathrooms.
Order Accuracy
Many customers expressed frustration over incorrect orders and missing items, indicating a recurring issue with order accuracy.
DB
Dawn Buschert
Oct 14, 2025
5.0
Tiffany is very kind and has great customer service. Great job
MM
mark Is master
Sep 21, 2025
1.0
I went in to get a blizzard and it was completely unmixed and overflowing. It leaked all over my car and when I got home and put it in a bowl, this is what I saw keep in mind the drive home is only about two minutes. Do I have to ask for them to mix my blizzard? This wouldn’t be a big deal if it hadn’t happened more times than I could count I’m seriously disappointed.
EF
Eric Feuerhelm
Jul 27, 2025
5.0
Just stopped in for a blizzard and a Sunday. I have to say Cathy is an absolute gem. Makes me really appreciate small town service. I will definitely be coming back here.
SE
Shawn Edward
Jul 26, 2025
5.0
Cathy was very friendly, engaging and super helpful.
The entire staff were very accommodating as they allowed my family in to use the washroom after the dining room was closed.
Excellent customer service and fresh delicious food!
Frequently Asked Questions About Dairy Queen Grill & Chill
What type of food does Dairy Queen Grill & Chill in Didsbury offer?
Dairy Queen Grill & Chill offers classic fast food including soft-serve ice cream, signature shakes, burgers, and fries.
What are the operating hours for Dairy Queen Grill & Chill in Didsbury?
They are open daily from 10:30 AM to 10:00 PM, with extended hours until 10:30 PM on Fridays and Saturdays.
Does Dairy Queen Grill & Chill in Didsbury have facilities for families and children?
Yes, the location provides booster seats, high chairs, outdoor seating, is family-friendly, and welcomes children.
Is there drive-thru and mobile ordering available at Dairy Queen Grill & Chill in Didsbury?
Yes, they offer a drive-thru service as well as mobile ordering and rewards through their app.
Are there amenities like WiFi and restrooms available at the Dairy Queen Grill & Chill?
Yes, the restaurant provides free WiFi and has restroom facilities available for customers.
Where is Dairy Queen Grill & Chill located in Didsbury?
It is located at 2412 20th St, Didsbury, Alberta, postal code T0M 0W0, Canada.
Can I order Dairy Queen's menu items online for pickup at the Didsbury location?
Yes, you can place pickup orders online at their website specific to the Didsbury location.
What nearby places can I visit before or after dining at Dairy Queen Grill & Chill in Didsbury?
You can visit The Blooming Fields garden center and flower shop, or stop by Mountain View Volleyball Ltd. if you're interested in sports activities.
Are there other dining options close to Dairy Queen Grill & Chill in Didsbury?
Nearby dining options include Caddy Shack Restaurant, Didsbury Butte Eatery & Grill, and Subway for a variety of cuisines.
How can visiting nearby stores enhance my trip to Dairy Queen Grill & Chill in Didsbury?
You can shop for gardening supplies at The Blooming Fields or pick up pet services and products at Pet Valu, making your visit more convenient and enjoyable.