Customers frequently reported poor service, including rude staff, long wait times, and incorrect orders.
Food Quality
Many reviews highlighted issues with food quality, including undercooked items, incorrect toppings, and unsanitary conditions.
Cleanliness
Several customers noted that the restaurant was dirty, with unclean bathrooms and staff not following hygiene protocols.
Customer Experience
There were numerous complaints about the overall customer experience, including lack of acknowledgment from staff and mishandling of orders.
Positive Feedback
Despite the negative reviews, some customers praised the friendly staff and enjoyed specific menu items like blizzards and cakes.
JM
Julian Martin
5 days ago
1.0
My sister and I went to this location tonight. The attitude of the Indian girl worker was insidiously disgusting. Did not speak to us once. Gave such a bad side eye and frown. If this person doesn't want to work at this job, please look into finding new worker who actually enjoys their job. Ive worked in this type of job, but I still find ways to smile. Its very disappointing that I've seen same comments of this.
This is a reoccurring issue. Please look into this! As this location stars are decreasing! NOT HAPPY
M1
Moiz 1122
Nov 10, 2025
5.0
Good
LF
Lace Fiset
Sep 22, 2025
1.0
I took my son for ice cream and he ordered an Oreo blizzard with “extra” since the workers there always seem to be very ungenerous with the candy/cookie toppings. I also got a blizzard. The caramel toffee cookie one with “extra”. To say I was left extremely disappointed, is an understatement. This location specifically is one of the WORST DQ’s around.
AH
Adam Halat
Sep 21, 2025
5.0
Great service from Rajvir
GK
Gurmehar Kahlon
Sep 21, 2025
5.0
I loved the atmosphere and environment and attitude of the workers, this dairy-queen is definitely a top location throughout Alberta.
Frequently Asked Questions About Dairy Queen Grill & Chill
What are the operating hours of Dairy Queen Grill & Chill in Chestermere?
Dairy Queen Grill & Chill in Chestermere is open daily from 10:00 AM to 10:00 PM.
What is the address of Dairy Queen Grill & Chill in Chestermere?
The address is Unit 301, 100 Marina Dr, Chestermere, AB, T1X 0A9, Canada.
What types of food and treats does Dairy Queen Grill & Chill offer?
They offer soft-serve ice cream, signature shakes, Blizzard® Treats, Chicken Strip Baskets, Grillburgers®, shakes & malts, and ice cream cakes from DQCakes.com.
Does Dairy Queen Grill & Chill provide drive-thru and outdoor seating options?
Yes, they offer both drive-thru service and outdoor seating.
Is Dairy Queen Grill & Chill wheelchair accessible and family-friendly?
Yes, it is wheelchair accessible and welcomes families and children.
Can customers use WiFi and mobile ordering at Dairy Queen Grill & Chill?
Yes, free WiFi is available and customers can take advantage of mobile ordering and rewards.
How can I place an order online for pickup at Dairy Queen Grill & Chill?
You can order online for pickup at https://www.dairyqueen.com/en-ca/order/pickup/n/27382/.
Which fitness centers are located near Dairy Queen Grill & Chill in Chestermere?
Anytime Fitness and Anytime Fitness Chestermere gyms are nearby, great options if you want to work out before or after your meal.
What are some nearby dining options around Dairy Queen Grill & Chill?
Nearby restaurants include Van Son Vietnamese, COBS Bread bakery, Chestermere Station, Starbucks, Yume Sushi, Boston Pizza, Little Caesars, Pita King Chestermere, and Mary Brown's.
Are there any useful local services close to Dairy Queen Grill & Chill?
Yes, customers can find services like ATB Financial ATM, RBC Royal Bank, Canada Post, Shoppers Drug Mart pharmacy, and more nearby for convenience.