Numerous reviews highlighted poor customer service, with staff being described as rude, unprofessional, and unhelpful.
Order Accuracy
Many customers reported issues with incorrect orders, missing items, and overall lack of attention to detail.
Food Quality
Feedback on food quality was mixed, with several customers noting cold or poorly prepared items, while a few praised the freshness during busy times.
Speed of Service
Customers frequently complained about slow service, particularly in the drive-thru, with long wait times reported even during non-peak hours.
Cleanliness
Several reviews mentioned the need for improved cleanliness, particularly in the bathrooms and dining area.
TB
Tristan Burleton
5 days ago
4.0
All in all it was a pretty good McDonald's
ZP
Zachary Prokosh
Feb 17, 2026
2.0
Slow service, food of quality seems very thrown together, considering how dead the restaurant was. I asked for no cheese considering I’m lactose intolerant and there was cheese on my order. Next time I will be using the other fast food services like Wendy’s, Tim Hortons, or A&W down the street.
MV
Michael Verdi
Feb 17, 2026
4.0
We drop by periodically for a cheese burger or chicken nuggets.
For the most part the food is very good.
Sometimes the burger is dry and tastes like it has been sitting under a heat lamp.
JS
Jayden Skii
Feb 15, 2026
1.0
absolutely terrible service. messed up my order multiple times, gave me multiple items i didn’t ask for while still charging me for them leaving my total being 31$ when i tried to only order 4 things. out of all my years of living i’ve never eaten a more disgusting burger at mcdonald’s i have no idea what they did to make it taste that soggy and disgusting. so disappointing i would literally rather drive all the way to banff to get mcdonald’s while in canmore than ever go there again. #pmo
GN
G neysmith
Feb 2, 2026
1.0
How does this McDonald’s survive on the food being awful and the customer service extremely brutal
The Owner should either get rid of the staff and restart or have someone come in and train all on customer service and had to prepare food