Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Calgary Subway® Restaurant at 9737 Macleod Trail S brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
Numerous reviews highlighted poor customer service, with staff being rude, unprofessional, and unwelcoming.
Food Quality
Several customers reported issues with food quality, including stale bread, unappetizing ingredients, and incorrect orders.
Cleanliness
Multiple reviews mentioned unsanitary conditions, particularly regarding the bathrooms and food preparation areas.
Staff Attitude
Many customers noted that staff appeared disinterested or annoyed, impacting the overall dining experience.
Positive Experiences
Despite the negative feedback, some customers praised specific staff members for their friendliness and good service.
AC
Alan Crockford
Feb 4, 2026
1.0
If I could give a 0 star rating I GLADLY would. These nimrods gave my delivery driver the wrong order. Felt bad for him because he was not at fault and it was a waste of time for him. Now I am out of 25 dollars because of YOUR mistake and UberEats cannot refund me for something they weren’t at fault for. I hope every single person working their shift today loses their job and/or gains the common sense to be able to give someone the correct order. Just baffling. Will not be back. 2.8 star rating says a lot. Should’ve known better than to order from here
YE
Yazane Es-sebaiy
Jan 24, 2026
2.0
I visited this restaurant recently. It used to be a good place that I enjoyed before.
The food was very good in terms of taste and quality, but unfortunately the service was not. The new staff member was rude and did not know how to be polite or respectful with customers, which really affected the overall experience.
I hope the management pays attention to this, because good service is just as important as good food.
PS
Paci Scram
Dec 15, 2025
1.0
Absolutely unacceptable experience with the staff
I asked to use the bathroom and was told the key was “stolen by a previous customer.” Already a red flag. I continued ordering, and the employee said she could try to find the key. I explained clearly that I didn’t want to pay unless there was a working bathroom — completely reasonable.
Instead of checking, she repeatedly refused to look for the key unless I paid first, as if holding basic human needs hostage for payment. When I told her I’d simply go somewhere else if there was no bathroom, she completely lost professionalism.
She then started swearing at me in Tagalog, clearly assuming I wouldn’t understand. Talking trash about customers in another language while they’re standing in front of you is beyond disrespectful — it’s outright disgusting.
No yelling, no attitude from me. I just walked out and spent my money elsewhere, where I was treated like an actual human being.
This location needs serious management intervention. If this is how customers are treated over something this basic, I can’t imagine what else gets ignored here. Avoid this place.
JS
Jatinder singh
Dec 12, 2025
1.0
Poor customer service, very strange lady talking over the phone loud(seems like shouting at someone) at back never came out from back. Friday morning shift lady.
SD
sergey dyumin
Nov 28, 2025
1.0
Refuse to let use washroom; 3rd world customer service. Don’t use their services
Subway Southland Crossing Sc is located at 9737 Macleod Trail S, Bay 455, Calgary, AB, T2J 6E9, Canada, inside the Southland Crossing Shopping Centre.
What are the operating hours of Subway Southland Crossing Sc?
Subway Southland Crossing Sc is open from 8:00 AM to 9:00 PM Monday to Thursday, Saturday and Sunday, and until 10:00 PM on Friday.
What meals does Subway Southland Crossing Sc serve?
Subway Southland Crossing Sc serves breakfast, lunch, and dinner.
What ordering options are available at Subway Southland Crossing Sc?
You can order at Subway Southland Crossing Sc via their app or online, for delivery, dine-in, or curbside pickup.
Does Subway Southland Crossing Sc offer catering services?
Yes, Subway Southland Crossing Sc offers catering services to meet your needs.
What payment methods are accepted at Subway Southland Crossing Sc?
Subway Southland Crossing Sc accepts American Express, Discover, MasterCard, and Visa.
Is there seating available for dining in at Subway Southland Crossing Sc?
Yes, Subway Southland Crossing Sc offers dine-in seating for customers.
Which nearby restaurants can I visit along with Subway Southland Crossing Sc?
Nearby restaurants include Edo Japan, a Japanese fast food restaurant, Dosirak, a Korean restaurant, and Marble Slab Creamery for ice cream and bakery treats.
What nearby shopping options are available when visiting Subway Southland Crossing Sc?
Subway is located inside Southland Crossing Shopping Centre, which offers a range of shopping options, and nearby is Value Village thrift store.
Are there other useful nearby services close to Subway Southland Crossing Sc?
Yes, nearby you can find services like the southland crossing postal outlet for mailing, easyfinancial Services for financial help, Allstate Insurance: Stephanie Gordon, and Macleod Dental Choice for dental care.
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