Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Calgary Subway® Restaurant at 9737 Macleod Trail S brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
Numerous reviews highlighted poor customer service, with staff being described as rude, unprofessional, and unwelcoming.
Food Quality
Several customers reported issues with food freshness, including stale bread and poorly made sandwiches.
Cleanliness
There were complaints about the cleanliness of the restaurant and the condition of the bathrooms, with some customers noting unsanitary conditions.
Staff Attitude
Many reviews mentioned a lack of enthusiasm and care from the staff, contributing to a negative dining experience.
PS
Paci Scram
Dec 15, 2025
1.0
Absolutely unacceptable experience with the staff
I asked to use the bathroom and was told the key was “stolen by a previous customer.” Already a red flag. I continued ordering, and the employee said she could try to find the key. I explained clearly that I didn’t want to pay unless there was a working bathroom — completely reasonable.
Instead of checking, she repeatedly refused to look for the key unless I paid first, as if holding basic human needs hostage for payment. When I told her I’d simply go somewhere else if there was no bathroom, she completely lost professionalism.
She then started swearing at me in Tagalog, clearly assuming I wouldn’t understand. Talking trash about customers in another language while they’re standing in front of you is beyond disrespectful — it’s outright disgusting.
No yelling, no attitude from me. I just walked out and spent my money elsewhere, where I was treated like an actual human being.
This location needs serious management intervention. If this is how customers are treated over something this basic, I can’t imagine what else gets ignored here. Avoid this place.
JS
Jatinder singh
Dec 12, 2025
1.0
Poor customer service, very strange lady talking over the phone loud(seems like shouting at someone) at back never came out from back. Friday morning shift lady.
AA
alexia
Nov 21, 2025
1.0
i get this is a minimum wage job but the workers don't care at all and don't pay attention. I literally had to read out the instructions of how they needed to redeem my gift card because they did not care at all! they just said oh it doesn't work (it did end up working) and don't try to offer any help or solutions. one of the sandwiches was completely cold even thought they put it in the oven. I had to repeat what I wanted like 3 times for the most simple order. no one greets you, they are all in the back when you come in talking to each other. they don't even take the chairs out of the tables for people to sit.
RR
Rhian
Nov 20, 2025
1.0
Unenthusiastic, lazy staff who make you feel like you’re bothering them just by walking in. If they don’t like their job, then maybe they should find a different one. As soon as they saw a car pulling up, they both peeked out the window and frowned, clearly annoyed that they had to stop eating their cookies and put on an unwelcome smile.
VM
Vajira M
Nov 18, 2025
1.0
I really do not like giving bad reviews to any business. You can see my review history, I always give positive reviews. But if something is really not good, I have to get the attention of the business owner. That is why I am writing this review.
I came to this location on 2025 11 18 at 10.30 am - 10.40 am and the owner can check what happened on the CCTV cameras. I clearly ordered what I wanted. I even repeated it to the lady at the counter two times. But she made what she wanted, not what I asked for. This happened because of poor language proficiency. She could not understand what I was saying. If you hire someone to work in your business, especially if they are dealing with customers, you need to make sure their language proficiency is good enough.
Subway Southland Crossing Sc is located at 9737 Macleod Trail S, Bay 455, Calgary, AB, T2J 6E9, Canada, inside the Southland Crossing Shopping Centre.
What are the operating hours of Subway Southland Crossing Sc?
Subway Southland Crossing Sc is open from 8:00 AM to 9:00 PM Monday to Thursday, Saturday and Sunday, and until 10:00 PM on Friday.
What meals does Subway Southland Crossing Sc serve?
Subway Southland Crossing Sc serves breakfast, lunch, and dinner.
What ordering options are available at Subway Southland Crossing Sc?
You can order at Subway Southland Crossing Sc via their app or online, for delivery, dine-in, or curbside pickup.
Does Subway Southland Crossing Sc offer catering services?
Yes, Subway Southland Crossing Sc offers catering services to meet your needs.
What payment methods are accepted at Subway Southland Crossing Sc?
Subway Southland Crossing Sc accepts American Express, Discover, MasterCard, and Visa.
Is there seating available for dining in at Subway Southland Crossing Sc?
Yes, Subway Southland Crossing Sc offers dine-in seating for customers.
Which nearby restaurants can I visit along with Subway Southland Crossing Sc?
Nearby restaurants include Edo Japan, a Japanese fast food restaurant, Dosirak, a Korean restaurant, and Marble Slab Creamery for ice cream and bakery treats.
What nearby shopping options are available when visiting Subway Southland Crossing Sc?
Subway is located inside Southland Crossing Shopping Centre, which offers a range of shopping options, and nearby is Value Village thrift store.
Are there other useful nearby services close to Subway Southland Crossing Sc?
Yes, nearby you can find services like the southland crossing postal outlet for mailing, easyfinancial Services for financial help, Allstate Insurance: Stephanie Gordon, and Macleod Dental Choice for dental care.