Mixed reviews on food quality; some customers praised freshness and flavor, while others reported issues with undercooked or poorly prepared items.
Service
Service received high praise, particularly for staff members like Mastan, Rami, and others, who were noted for their friendliness and attentiveness.
Consistency
Inconsistency in food preparation and portion sizes was highlighted, with some customers expressing disappointment in recent experiences compared to previous visits.
Cleanliness
The restaurant was generally described as clean, although there were isolated complaints regarding hygiene practices.
SM
Samiha Mansori
2 days ago
5.0
I had an amazing experience at Shawarma Palace thanks to Hafiz! The food was fresh, flavorful, and perfectly prepared, but what really made my visit stand out was the customer service. Hafiz was incredibly friendly, patient, and welcoming from the moment I walked in.
DD
DSingh97
Feb 17, 2026
1.0
Ordered off uber eats, the food took forever to come and when it finally came. I was missing my pop and the wrap was soggy and not even made properly. Pure Garbage, dont go here
SS
S Shah
Feb 14, 2026
1.0
I went to this place for years and they had one of the best platters. Recently they’re cheaping out on meat and quality of food has gone down drastically. You expect a proper meal when you’re paying $20 a plate. Hope the owner realizes this and makes necessary changes
JJ
Jagriti J
Feb 13, 2026
1.0
I’m extremely disappointed with the quality of the food. Nothing tasted fresh at all. The vegetables and pickles seemed old, and even the parsley had no flavor and didn’t look fresh. The shawarma pita bread was very hard and difficult to chew, and the falafel looked like it was 2–3 days old.
Last time I ordered their chicken shawarma, it was undercooked and raw. I told myself I wouldn’t come back, but unfortunately I gave it another chance today — and regret it.
Definitely won’t be returning again.
BC
Bench Castañeda
Feb 6, 2026
5.0
My dining experience at this location was exceptional, thanks to the incredible food and outstanding service. Abed and Raj welcomed me with warm smiles, showcasing their friendly and accommodating nature. The staff's customer service skills are impressive, making them truly deserving of praise. Special mention to Abed for his exceptional service!