Shawarma Passion

4.4
630 reviews

About

Fast Food Restaurant

Location

Shawarma Passion
218 Saddletowne Circle Northeast, Calgary, AB
T3J 4W3, Canada

Hours

Reviews

4.4
630 reviews
5 stars
489
4 stars
48
3 stars
28
2 stars
4
1 star
61

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers frequently praised the food for being delicious, fresh, and flavorful, with generous portion sizes.

Customer Service

Many reviews highlighted the friendly and attentive service from staff members, with specific mentions of employees like Mastan, Rami, and Deep.

Hygiene Concerns

Some customers reported issues with hygiene, including unwashed hands and food safety complaints, leading to concerns about food preparation.

Inconsistency

A few customers noted inconsistencies in their orders, such as missing items or incorrect preparations, which affected their overall experience.
  • JD
    J D
    1 day ago
    1.0
    I ordered beef mix with lamb wrap in this location for the first time but the meat is totally hard and rubbery! Its look like old meat then they heated up! My husband he told me it’s a waste of money,and totally garbage
  • NS
    Najiba Sana
    3 days ago
    5.0
    Absolutely delicious! Best shawarma restaurant I've tried so far! Rami, the manager, and his staff were very friendly with great attitude! For sure, I will go again. Best wishes for all of you guys 🙏
  • AA
    AfroPuff
    Dec 27, 2025
    5.0
    The food without question has been consistently good, it's why I always go back but on top of that its the service I get that makes me come back. I would like to give 2 big thumbs up for Mastan, he was super accommodating for my order and really nice. This has made me a returning customer
  • EA
    Ehsan Ateek
    Dec 23, 2025
    5.0
    I had an amazing experience at the shawarma Passion, the chicken shawarma was really perfectly cooked and very juicy. The customer service was very good the workers name Sadia, Mustan, Sami, Hussain and Nabila was very friendly and funny. I really recommend it to everyone.
  • FA
    Fawad Ahmad Awan
    Dec 21, 2025
    1.0
    This was my first time ordering from Shawarma Passion, and unfortunately it turned into a very stressful and disappointing experience. I placed my order through DoorDash around 6:00 pm for shawarma platters, not wraps. Before the order arrived, I even called the restaurant to confirm they were the correct branch, and I was told yes. When the delivery arrived, it was the wrong order. I was given shawarma wraps instead of platters, so I refused to accept it and asked the dasher to report it to DoorDash. The restaurant then spoke directly to the dasher, and a female staff member told me to leave the issue with them and that they would prepare a fresh order and deliver it themselves. I stayed calm and agreed. However, despite this, the dasher marked the order as delivered and even took a partial photo while leaving. I immediately contacted DoorDash and clearly explained that I did not receive the order and asked them not to reorder it, as the restaurant had already committed to delivering it. At around 7:15 pm, I called the restaurant to ask about my order. A male staff member answered and was extremely rude. He told me it would take another hour, and when I expressed frustration, he hung up on me. About ten minutes later, he called back, apologized, and said they would deliver the food. I agreed and waited. The order finally arrived around 8:00 pm. When I opened it, the food quality was very poor. The beef was burnt, there was almost no sauce, and it was not enjoyable or properly prepared. I could not eat the meat and only ate some rice and hummus. Shortly after, I experienced severe stomach pain, which made the situation even worse. Between the wrong order, false delivery confirmation, rude customer service, long delay, and poor food quality, this was an unacceptable experience. I genuinely regret ordering from this place and would strongly advise others to be cautious when ordering from Shawarma Passion.