Many customers praised the delicious and fresh food, particularly the shawarma and donairs, while some noted a decline in quality and portion sizes at certain locations.
Service
Overall, the service received positive feedback, with staff being described as friendly and attentive, although there were some complaints about poor customer service experiences.
Portion Sizes
Customers frequently commented on the generous portion sizes, which were seen as good value for money, though some reviews indicated inconsistency in portion sizes across different visits.
Cleanliness
The restaurant was generally noted for its cleanliness, although there were isolated complaints regarding hygiene issues.
F
Ángel Felipe
Jan 2, 2026
1.0
I was with wife and we came here because I was craving shawarma. Definitely not anymore after finding a hair. I’m better off not knowing where from.
AQ
Abdul wahid Qureshi
Dec 31, 2025
5.0
"I travel all the way from Chestermere to this Chinook branch because it is worth it! I visited today and the staff is so friendly. Special thanks to Mr. Gurvinder—he is a true gentleman, very friendly, and always helpful. I ordered the chicken shawarma and the mix shawarma; both were amazing and juicy. Excellent food and service!"
TT
Tommy
Dec 27, 2025
5.0
Huge shoutout to Aneel and Fahim at Shawarma Palace! They went above and beyond with their service and were genuinely some of the nicest people I’ve met. Super friendly, welcoming, and clearly take pride in what they do. They made the whole experience better, not just the food (which was amazing).
Customer service like this is rare, they’re a real credit to Shawarma Palace. I’ll definitely be back because of them.
NA
Noman Amire
Dec 24, 2025
5.0
I really loved the food here — it was full of flavor with a nice variety of spices. I highly recommend the chicken platter; it was delicious and well prepared.
The service was also wonderful. The cashier, Gurvinder, kindly asked us how the food was and made sure everything was good. He was very welcoming and even offered us bakhlawa, that was delicious after eating the chicken platter.
HA
Hasan Asif
Dec 24, 2025
5.0
Anil, Rohit, and Neelab were very hospitable people towards me. They made sure I had all my needs, were understanding, patient, compassionate and very clear to understand. On top of this they were very generous in their proportions which made this place so unique and special. I really recommend this place, the lines should be as long as the one in falcon-ridge
.