Many customers reported rude and unfriendly staff, with several instances of poor customer service.
Food Quality
Numerous reviews highlighted issues with food quality, including stale and cold items, as well as cleanliness concerns.
Cleanliness
The restaurant was frequently described as dirty, with unclean tables and floors, and some customers reported finding bugs in their food.
Service Speed
Customers experienced long wait times for their orders, with some noting that the location seemed understaffed.
Mixed Experiences
While many reviews were negative, a few customers praised specific staff members for their friendly service and noted that the food was decent on occasion.
RR
RUIMIN
5 days ago
1.0
The worst service. After I paying at court, cashier didn’t give me receipt and I had to picked it up from register. This is my first time meet this situation that cashier placed the paper cup upside down on the table and passed to me. I want to know whether this action meet food safety requirements. The third, the kitchen placed Big Mac in the quarter pounder box and the side of patty is cold.
MK
Miss K
Nov 11, 2025
1.0
Waited at the till for about 5 minutes waiting to order and wasn’t acknowledged once. Person was too busy filling pops and packing mobile orders to service customers
BM
Beatrice M
Oct 23, 2025
1.0
Not the most convenient location, inside a supermarket of all places. Met a staff on the late shift were unfriendly
AA
Araceli Aceves
Oct 15, 2025
2.0
Today I went to have breakfast while shopping, I bought a muffin to go and to my surprise when I got home, it seemed like someone else had already started eating it , it wasn't me , somebody else did it , my God, what bad service
AB
Anmol Baidwan
Oct 9, 2025
1.0
We have ordered our food to go we didn’t checked but when we reached home just like after 5 mins the fries were so cold like it was sitting from couple of hours the burger was stale we wasn’t able to finish our food… me and my sister are very disappointed…
What are the daily operating hours of McDonald's at 9650 MacLeod Trail?
McDonald's at 9650 MacLeod Trail is open daily from 7:00 AM to 10:00 PM.
Does this McDonald's location have a drive-through service?
No, this McDonald's location does not have a drive-through service.
What types of pickup and delivery services are available at this McDonald's?
They offer in-store pickup and delivery services.
What payment options are accepted at McDonald's on MacLeod Trail?
They accept American Express, Cash, Discover, MasterCard, and Visa.
Does this McDonald's serve breakfast?
This location does not serve breakfast but offers lunch and dinner.
Is the McDonald's located in a casual dining setting?
Yes, the attire at this McDonald's location is casual.
Can I order McDonald's meals online or through a mobile app?
Yes, you can order via their website or the My McD’s app available for Android and iOS.
Are families with children welcomed at this McDonald's?
Yes, families and children are welcomed at this McDonald's location.
What nearby places can I visit before or after dining at McDonald's on MacLeod Trail?
Nearby places include Walmart Canada for shopping, Mr. Lube and Tires for automotive services, and Delta Hotels if you need accommodation.
How can nearby transit or services help me access McDonald's at MacLeod Trail?
Nearby services such as the Walmart Pharmacy and Scotiabank ATM can add convenience to your visit, and the proximity of gas stations like Esso Canada and 7-Eleven Canada make this location accessible for drivers.
Are there other dining options near McDonald's on MacLeod Trail?
Yes, you can also find Tim Hortons for coffee and Sage and Co. Market Bar for pub-style dining nearby.