Business Details
About
Fast Food RestaurantRestaurantIce Cream ShopCoffee ShopSalad ShopSandwich Restaurant
From the Big Mac to the Quarter Pounder, we have been serving smiles and memories, coast-to-coast, since 1967.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- DebitAvailable
Location
Hours
Reviews
3.3
2,037 reviews
5 stars
644
4 stars
451
3 stars
322
2 stars
153
1 star
467
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers frequently reported extremely slow service, particularly in the drive-thru, with long wait times even when few customers were present.
Order Accuracy
Many reviews highlighted issues with incorrect orders, missing items, and poor fulfillment of special requests.
Staff Attitude
Customer service experiences varied widely, with some staff being friendly and helpful, while others were described as rude or dismissive.
Cleanliness
The cleanliness of the restaurant, particularly the bathrooms, was often criticized, with reports of dirty conditions and unkempt dining areas.
Food Quality
While some customers enjoyed the food, others reported issues such as cold items, food poisoning, and overall dissatisfaction with the quality.
- EDEd Dee1 day ago1.0Slow. Very. Very. Slow. Not sure why I bothered going in here.
- ILIsabelle LabbeNov 10, 20251.0I’m not one to go to a fast food restaurant and leave a bad review but I was pretty shocked today. I had ordered a drink and I’m not sure if the girl misunderstood me which is fine but when I got to the window they gave me something extra. I just double checked what it was and told them I hadn’t ordered it and the woman literally rolled her eyes at me shoved the right drink in my face and walked away without coming back or even saying one word to me. I was wanting the receipt because I’m pretty sure I was charged but she just left so I’m pretty sure I paid for it too when I hadn’t ordered it. I worked in fast food when I was younger and I totally get it can be hard with customers but I was kind and didn’t do anything to trigger that sort of attitude.
- ASashutosh singhNov 8, 20251.0Worst McDonald restaurant experience ever. They didn’t complete my order even reminding them I didn’t want to go to counter to beg again as manager was very very rude with customers and staff.
- BDBradlee DavisNov 4, 20251.0As a former manager and a current delivery driver I'm absolutely appalled at the service I received today. I had to wait 10 minutes for one medium drink because nobody wanted to acknowledge me in the special drivers area and when they finally did they wanted to argue about what I was waiting for. Then when I said that this is just unacceptable customer service the manager literally walked away from me and did not address any of my concerns. I'm very disappointed but not surprised seeing how customer service is nowadays
- STSaran Santosh ThotaNov 2, 20251.0I ordered McDonalds chicken from Ranchmans McDonald in 9311 McLeod trail south west and from drive-thru at 8 15 pm and I’ve to wait for 5 minutes just for the person to give me food. It’s not even busy as I was the only customer. Maybe that’s the reason it’s not busy because they walk serve slow like turtles and upon eating my food, the bun is cold. It’s not even warm . I just wasted my money on that and I’d never come to this McDonalds location. It’s one of the worst foods I’ve ever eaten.
Frequently Asked Questions About McDonald's
What are the opening hours of McDonald's at 9311 MacLeod Trail S.W., Calgary?
McDonald's at 9311 MacLeod Trail S.W. in Calgary is open 24 hours every day of the week.
Does this McDonald's offer delivery and in-store pickup services?
Yes, this McDonald's offers both in-store pickup and delivery services.
Are drive-through services available at this McDonald's location?
Yes, the McDonald's at this location offers drive-through service 24/7.
What meals can I get at this McDonald's?
This McDonald's serves breakfast, lunch, and dinner.
What payment options can I use at this McDonald's?
You can pay using American Express, cash, Discover, MasterCard, and Visa at this McDonald's.
Is there a mobile app available for ordering from McDonald's?
Yes, you can download the My McD’s App for Android on Google Play or for iOS on the Apple App Store to order conveniently.
Does this McDonald's welcome families and children?
Yes, this McDonald's welcomes families and children and offers a children's menu.
What nearby places can I visit before or after dining at McDonald's?
Nearby you can visit Ranchman’s Cookhouse and Dancehall, which offers a bar and live dance entertainment, perfect for after your meal.
Are there coffee shops near this McDonald's to grab a coffee afterwards?
Yes, Starbucks and Second Cup are nearby coffee shops where you can enjoy coffee before or after your visit to McDonald's.
What options are available nearby for shopping or entertainment around McDonald's?
Nearby shopping includes stores like Sleep Country Canada for mattresses, Saucony and Naturalizer for shoes, and The Comedy Cave for entertainment.