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McDonald's

3.3
(2082 reviews)

Business Details

9311 MacLeod Trail S.W., Calgary, AB
T2J 0P6, Canada
(403) 253-2088
https://www.mcdonalds.com/ca

About

Fast Food RestaurantRestaurantIce Cream ShopCoffee ShopSalad ShopSandwich RestaurantMcDonald's
From the Big Mac to the Quarter Pounder, we have been serving smiles and memories, coast-to-coast, since 1967.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

McDonald's
9311 MacLeod Trail S.W., Calgary, AB
T2J 0P6, Canada

Hours

Reviews

3.3
2,082 reviews
5 stars
663
4 stars
461
3 stars
329
2 stars
154
1 star
475

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times, particularly in the drive-thru, with some waiting over 30 minutes for their orders.

Order Accuracy

Many reviews highlighted issues with incorrect or incomplete orders, including missing items and wrong food being served.

Staff Attitude

There were numerous complaints about rude or unprofessional staff behavior, with some customers feeling ignored or disrespected.

Cleanliness

Several customers noted unsanitary conditions in the restaurant, particularly in the bathrooms and dining area.

Food Quality

Feedback on food quality was mixed, with some customers enjoying their meals while others reported issues like cold food and hair found in their orders.
  • ML
    Mallorie L
    3 days ago
    5.0
    I ordered drive-thru and got the wrong menu. People can make mistakes, but I was pissed off because of her attitude. I called, the staff didn't even apologize, just hung up and didn’t call me back or pick up the phone. So I went back to the restaurant from home. But my anger melted away because the manager was super friendly. The staff should be thankful they have a manager like her. Sorry I'm not good at remembering people's names. She had glasses, also a manager at the 39th Ave. You're the best. (Late at night on February 22nd)
  • TA
    Tina Abellar
    5 days ago
    5.0
    Oh my goshhh the manager is so hands on by the floor super hands up to her! Shes so awesome! So welcoming and very friendly! If your dropping by this location look for her! Her name is *bejal*
  • NP
    Nikola Pribilovic
    Feb 9, 2026
    1.0
    For the last 3 times I have attempted to get drive through service at this location, I have been turned away after midnight. The attendant had told me something along the lines of: -I’m sorry, my system is down -I’m sorry, my system is updating to the breakfast menu -I’m sorry, the grills are getting cleaned right now. I have worked in the quick service industry before and understand that this is most likely staff just not wanting to have to work at all, and understanding others would not write a review toward them. But I have to say it is very disheartening to see this happening over and over. (From a Nov 2025 - Feb 2026). Please let me know if this gets resolved in the future. Thanks,
  • MM
    Mohamad Mecsassi
    Feb 7, 2026
    1.0
    On February 7th, 2026, at 7:30 PM, a manager was observed engaging in inappropriate verbal conduct towards staff members. It is highly probable that this behavior is unknown to McDonald's corporate leadership, as employees may fear reprisal for reporting such incidents. This review serves as a formal notification to relevant stakeholders, urging them to conduct a thorough investigation into this matter.
  • CC
    Cosplayfan
    Feb 6, 2026
    1.0
    any of the printers was working on the self service machine, there wasn't any tag for service table available even though the machine gives you the option like literally some just took all of them out( im assuming to not provide the service), i order a large fries but they give small portion of fries on it , this is the first time that i get this amount of fries on a large fries purchased in McDonalds 👎🏽

Frequently Asked Questions About McDonald's

What are the opening hours of McDonald's at 9311 MacLeod Trail S.W., Calgary?

McDonald's at 9311 MacLeod Trail S.W. in Calgary is open 24 hours every day of the week.

Does this McDonald's offer delivery and in-store pickup services?

Yes, this McDonald's offers both in-store pickup and delivery services.

Brand Certified Facts from McDonald's

McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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