Numerous customers reported long wait times, unprofessional staff behavior, and missing items from orders.
Food Quality
Many reviews highlighted inconsistent food quality, with complaints about stale, greasy, or improperly cooked chicken.
Customer Service
While some customers praised friendly staff, others experienced rude service and poor management, leading to dissatisfaction.
Cleanliness
A few reviews noted that the restaurant was clean, but this was overshadowed by complaints about food quality and service.
MB
Michael Buczkowski
Feb 15, 2026
1.0
Waited in the drive through for about 25 minutes after ordering. When we finally got our food the fries that all 4 of us had were cold and poorly seasoned. My pepsi tasted like carbonated water because the syrup had run out. Not what I expect from this chain.
CA
Chidiogo Aboaja
Feb 14, 2026
3.0
They need to start trying to consider people who are on the clock
EE
Edwin Ezebuiro
Jan 24, 2026
3.0
Got bucket of chicken only (no sides) on 01 / 23 / 26 at about 6.50PM. The chicken was so stale and salty I could not eat it, neither could the kids. To be very honest, this is the first time experiencing this at KFC. I cannot explain what went wrong but it was the worst ever we have had in a very very long time. It was quite disappointing as the kids were looking forward to having it. Hoping this never happens again.
MB
Mohsen B.
Jan 24, 2026
1.0
I ordered a poutine and after waiting 15 minutes I asked for a refund after not getting my food, the store wasn' busy nor was the drive through. All I could see was the staff playing around in the back, very unprofessional, after I asked for the refund I was asked why, I explained because I've been waiting for 15 minutes and no longer wish to wait, they told me that the manager isn't available and that she's in the washroom. So it turned out my food was ready and was just sitting on their counter in the back with no one able to run the food out. So then I was given the option to wait for the manager or just get my food that was sitting on the counter a while. So at that point I had no choice but to take my cold poutine because I wasn't sure how long the manager would have taken to come out of the washroom... Overall very unprofessional staff, and out of touch management, but the reviews for this restaurant speaks for it self
AO
Albertha Orhue
Jan 23, 2026
2.0
Ordered the online exclusive offer 9 piece meal. Worse KFC I've had. First only received 8 of the 9 pieces of chicken. Then chicken was dark had to throw away most of the chicken. Called the restaurant at least 6 times got no answer. Left a message and have not received a call back 😕.
What are the operating hours of KFC at 12222 Symons Valley Road NW, Calgary?
KFC is open 24 hours a day, seven days a week at this location.
Where is the KFC located in Calgary?
Our KFC is located at 12222 Symons Valley Road NW, Calgary, AB, T3P 0A3, Canada.
What type of cuisines does the KFC offer?
KFC is a fast food restaurant specializing in chicken dishes and offers halal options.
How can I contact KFC at this location?
You can reach KFC by phone at +1 403-516-1582.
Is KFC available for meal delivery at this location?
Yes, this KFC location offers meal delivery services.
Do you have a website where I can check the menu or order online?
Yes, visit http://kfc.ca to view the menu and place orders online.
What popular coffee shops are near the KFC at Symons Valley Road?
Starbucks Canada is nearby and offers a great spot for coffee or smoothies before or after your meal at KFC.
Are there any other fast food restaurants close to this KFC location?
Yes, Taco Bell Canada and Wok Box are nearby fast food options offering Mexican and Asian cuisines respectively.
What other dining options are accessible near KFC at Symons Valley Road?
Nearby dining options include Boston Pizza Creekside for pizza and chicken, OPA of Greece for Greek cuisine, and Vietnam Palace Grill & Noodle House for Vietnamese dishes.
Are there nearby services I can visit along with KFC, like fitness or medical centers?
Yes, Anytime Fitness gym, Creekside Medical Clinic, and Canada Diagnostic Centres are all close to KFC for health and wellness needs.