Customers frequently praised the staff for their friendliness, efficiency, and excellent service, with specific mentions of individual employees who made positive impressions.
Food Quality
While many reviews highlighted the deliciousness of the food, there were also complaints about inconsistent food preparation and hygiene practices.
Cleanliness
The location received positive feedback for its cleanliness, particularly regarding the bathrooms, although some reviews noted issues with overall hygiene.
Customer Experience
Several customers reported negative experiences related to rude staff and poor service, indicating inconsistency in customer interactions.
Product Consistency
There were mixed reviews about the consistency of food items, particularly blizzards, with some customers expressing dissatisfaction with portion sizes and quality.
SI
Sam Ira
Jan 2, 2026
5.0
The best DQ in the city! Both mature staff and young team deliver exceptional services and meals made with love. Special kudos to their Skor Caramel Brownie Cupfection - I had to resist from getting it every single day the last summer. Thank you!
TB
tianna bridal
Dec 31, 2025
5.0
Irene is the best!!!
JN
Jerilyn Ninowski
Dec 31, 2025
5.0
This is the BEST location in the NW. We go out of our way to order from this location often. My Georgia mudfudge blizzard cake was the best I’ve had yet and we order it every year.
JA
Jette Alexiuk
Dec 8, 2025
5.0
I live in Bowness, so this is my go-to DQ location. Over the past couple years I've lived in the area, I have always had a fantastic experience here!
The staff are lovely, the food consistent, AND just recently I used the washroom while I was waiting on my order and it was immaculate. The bathroom is actually what prompted me to write a review. It was so clean, smelled good, and clearly has been well taken care of.
Sure, it's "just" a DQ. But it's a damn great DQ! 10/10 to the team.
AP
Abi Philips
Nov 6, 2025
1.0
Great staff but very poor hygiene in food preparation. I went to this location to purchase Triple burger today around 3:15pm and a nice older lady took my order. I was standing at the front at a close distance and watching the preparation of the burger by another older lady. While this lady was about to start preparing my order, the phone rang and she went ahead to pick up the call. Upon finishing the call, she did not wash her hands. She went ahead and started preparing my burger and without gloves and with the same dirty hands, I watched her picking the bread and the salad with her bare hands. She used the tongs to put the burger in the oven and without gloves, she still went ahead and took the take-away carton, the cheese, and the bread- all with a bare hand. I was going to walk away after seeing this dirty incident but decided to wait to talk to the older nice lady about this poor hygiene that I observed.
This is a recipe for disaster and food poisoning.
I will strongly advise the management to review the staff in the etiquette and protocols of food safety and preparation. I will not be returning to order food at the Diary Queen location forever.