Feedback on customer service is mixed; while some customers praised friendly staff, many reported rude and unhelpful service.
Food Quality
Numerous reviews highlighted poor food quality, including watery ice cream, stingy portions, and stale items.
Cleanliness
Several customers noted unsanitary conditions, including dirty tables and a generally unclean environment.
Order Accuracy
Many customers experienced issues with incorrect orders and poor handling of mobile orders.
Value for Money
Customers expressed dissatisfaction with portion sizes and perceived value, citing high prices for small servings.
NP
Nirali Patel
6 days ago
1.0
Very bad experience
I got a small shake and a large fries, as you can see in the picture i posted how the whip topping quantity looks, it was way less then this i had to ask them to put properly again and thats what they gave me and when i asked third time nicely they said we don’t give more than this.
Plus the fries smelled bad and tasted very different as if the cold fries were fried again and served.
This is not the first time i had DQ, this location very bad.
JC
J Cabrera
Jan 4, 2026
4.0
Great treats for the kids and wife. It could use a little cleaning.
MM
Mandeep Kaur Mavi
Dec 16, 2025
5.0
I visited last day at this DQ. The customer service was amazing. Staff was friendly. There was good thing that I got my order within 5 minutes. I really appreciated them.
MD
Mike D
Dec 15, 2025
1.0
If you’re in the area for terrible service and unsanitary food this is the place for you!
The servings are no where near where they should be, the mop or wash cloth they use must be old because the tables had a weird small to them, the floors sticky and the employees are cold and have no personality. I get it , you’re selling ice cream but a smile or just a friendly greeting goes a long way.
The person putting the ice cream together had no idea what they were making.
Terrible customer experience, go to another location. I won’t be returning here , guess the other reviews were accurate.
DG
Devin Gaynor
Nov 15, 2025
1.0
There’s cutting costs, and then there’s this place. New ownership has taken this location down to the worst in the city.
Watery ice cream, stingy toppings - they don’t even fill up the cups all the way for blizzards any more. Don’t bother paying for a royal blizzard or you just get a regular for a higher price.
My fiance and I have tried coming here a few times, and I don’t write many reviews, but every time we come here is an absolute disappointment. Please drive to another location and save yourself the trouble.
Frequently Asked Questions About Dairy Queen Grill & Chill
What are the opening hours of Dairy Queen Grill & Chill at 8 Nolan Hill Blvd NW?
Dairy Queen Grill & Chill is open daily from 11:00 AM to 11:00 PM.
What type of food and treats does Dairy Queen Grill & Chill specialize in?
They specialize in soft-serve ice cream, signature shakes, Blizzard® Treats, Grillburgers®, chicken strip baskets, and ice cream cakes from DQCakes.com.
Is Dairy Queen Grill & Chill family-friendly and accessible for children?
Yes, the location is family-friendly, welcomes children, and offers amenities like booster seats, high chairs, and wheelchair accessibility.
Does Dairy Queen Grill & Chill provide outdoor seating and wifi?
Yes, it has outdoor seating available and offers free WiFi for customers.
Can I order food online or use a mobile app for Dairy Queen Grill & Chill?
Yes, you can order online for pickup via their website and download their app for exclusive deals and mobile ordering rewards.
Where is Dairy Queen Grill & Chill located exactly?
It is located at 8 Nolan Hill Blvd NW, Unit 922, Calgary, AB, T3R 0X2, Canada.
What are some nearby dining options to Dairy Queen Grill & Chill?
Nearby restaurants include State & Main, Li-Ao Sushi, bbq Chicken (a Korean restaurant), Papa Johns Pizza, and Pho Sate (Vietnamese restaurant).
Are there any nearby health and medical services close to Dairy Queen Grill & Chill?
Yes, Total Health Solutions Nolan Medical, Nolan Hill Veterinary Hospital, Tamas EyeCare, Nolan Hill Dental, and Vantage Integrative Health + Wellness are nearby.
What financial and banking services are available near Dairy Queen Grill & Chill?
Nearby banking services include BMO Bank of Montreal, RBC Royal Bank ATM, and BMO Financial Group for financial advising and mortgage services.
Are there nearby shopping and everyday service locations around Dairy Queen Grill & Chill?
Yes, Nolan Hill Shopping Centre, Sobeys Liquor Nolan Hill, Sobeys grocery store/liquor store, Tower Cleaners laundromat, and Nolan Hill Barber Shop are all nearby.