Mixed feedback on customer service; some praised staff for being friendly and helpful, while others reported rude behavior from certain employees.
Food Quality
Inconsistent food quality; while some enjoyed the burgers and ice cream, others experienced issues with greasy food and undercooked items.
Cleanliness
Generally positive remarks about cleanliness, though some customers noted unsanitary conditions and issues with food preparation.
App and Promotions
Frustration with app-related promotions and coupon redemptions, with several customers reporting difficulties in using the app and honoring deals.
KD
Killian Datsun
2 days ago
5.0
Lexi helped me out today with the cutest drawing ever on my Fiancée's cake! She's getting one of her dream cars for her birthday, and I wanted to tease it with a drawing of it on the cake itself before she received the keys and saw it outside.
Lexi gave absolute five star service, was enthusiastic, professional and her attention to detail was amazing. She absolutely nailed it! Quick turnaround and great attention to detail. Thank you for your work, my better half is going to be over the moon seeing it. I was considering getting a custom cake made, but I can see from now on, this is the location to get my Lil messages and drawings on cakes. Absolutely perfect!
Thank you again!
MF
Marian Forrester
Dec 26, 2025
1.0
DON'T BRING A FAMILY HERE
We live nearby so have taken my kids here many times. The franchise owner is rude and unhelpful. She doesn't like honouring coupons or DQ app point redemptions and just says they can't do it there or it doesn't work. Food at times is greasier here than other nearby locations, atmosphere can be dodgey with C-Train station looters coming in or hanging around the premises.
DM
Deborah Michielsen
Nov 27, 2025
5.0
Always a great place to bring the grandkids! Good value, great treats!
DB
David Brown
Nov 5, 2025
1.0
I went there yesterday to get two burgers, fries, and a drink. The food tasted good, but after a while, I started experiencing horrible stomach cramps and vomiting that lasted until four in the morning, making it impossible to sleep. I am sure it was solely because of eating at this place because it was the first thing I ate that morning.
Frequently Asked Questions About Dairy Queen Grill & Chill
Where is Dairy Queen Grill & Chill located?
Dairy Queen Grill & Chill is located at 5005 Dalhousie Drive NW #313 in the Dalhousie Station Shopping Centre, Calgary, AB T3A 5R8, Canada.
What are the operating hours of Dairy Queen Grill & Chill?
Dairy Queen Grill & Chill is open daily from 11:00 AM to 10:00 PM. Holiday hours may vary, with closures on Christmas Day and New Year's Day.
What type of food and treats does Dairy Queen Grill & Chill offer?
The menu features soft-serve ice cream, signature shakes, Blizzard® Treats, chicken strip baskets, Grillburgers®, and DQCakes.com items.
Is Dairy Queen Grill & Chill family-friendly and accessible?
Yes, the location welcomes families and children, offers seating with high chairs, has restrooms, and is wheelchair accessible.
Can I order food online from Dairy Queen Grill & Chill?
Yes, you can order food online for pickup through their ordering website at https://www.dairyqueen.com/en-ca/order/pickup/n/27257/.
Does Dairy Queen Grill & Chill offer mobile deals or a rewards program?
Yes, Dairy Queen offers mobile deals and a mobile ordering & rewards program accessible via their app.
What should I know about nearby places when visiting Dairy Queen Grill & Chill?
Nearby you can visit Starbucks Canada for coffee, Kinjo Sushi & Grill for Japanese cuisine, or Indigo Dalhousie bookstore for shopping before or after your Dairy Queen visit.
Are there any transit or travel services near Dairy Queen Grill & Chill?
Yes, Expedia Cruises is nearby if you are looking for travel services, and Husky gas station is convenient for fueling if driving here.
What health and wellness services are available near Dairy Queen Grill & Chill?
You can find VCA Canada Dalhousie Varsity Animal Hospital for pet care and Dalhousie Family Chiropractic and Massage for wellness services nearby.
How can I contact Dairy Queen Grill & Chill for inquiries?
You can contact them by phone at +1 403-202-1355 or visit their Facebook page at https://www.facebook.com/dairyqueen/.