Many customers reported issues with food freshness, including stale items and improperly cooked meals.
Customer Service
Service quality varied significantly, with some customers praising friendly staff while others experienced rudeness and poor order accuracy.
Cleanliness
Multiple reviews highlighted concerns about the cleanliness of the dining area and overall restaurant hygiene.
Drive-Thru Experience
The drive-thru service received mixed feedback, with some praising efficiency while others noted long wait times and order inaccuracies.
Pricing Concerns
Several customers felt that the prices were too high for the quality of food received.
AG
A G
Jan 2, 2026
1.0
We spent over 40 dollars here last night. Decided to finally leave a review. Every time we come here, the food from this location is either stale or cheap on ingredients like their ice cream products and/or the poutine. Pretty disappointed in management.
ER
Elaine Roy
Nov 28, 2025
1.0
Went through drive thru ordered chicken strips, got home and was eating the chicken to find that is was not fully cooked, phoned and reported right away, requested a manager call the next day and it had been 10 days, no one had bothered to follow up, not impressed at all. Would give zero star if I could ( waited to post this review giving them time to reach out)
Inspection by Alberta Health should happen
CM
Courtney Mainprize
Nov 27, 2025
4.0
It’s Dairy Queen… not sure what people are expecting.
The drive through is easy, employees speak English with no trying to wade through a heavy accent. Drive through food is hot and fresh. Super polite when you get to the window.
JD
Jesse Decoteau
Nov 18, 2025
4.0
Good costumer service. Im a regular there and all the workers are nice. And its fast like how fast food should be
JR
Jen R
Nov 11, 2025
4.0
I like the meal deals. Much faster to go through the drive through. At the counter they give the ice cream first, and it's partly melted by the time the rest of the food comes. Otherwise, pretty good at a reasonable price.
Frequently Asked Questions About Dairy Queen Grill & Chill
What type of food does Dairy Queen Grill & Chill serve?
Dairy Queen Grill & Chill serves classic fast-food items including soft-serve ice cream, signature shakes, burgers, and fries.
What are the opening hours of Dairy Queen Grill & Chill?
Dairy Queen Grill & Chill is open daily from 10:00 AM to 10:00 PM, with extended hours until 10:30 PM on Fridays and Saturdays.
Where is Dairy Queen Grill & Chill located?
It is located at 610 - 5149 Country Hills Blvd NW, Calgary, AB, T3A 5K8, Canada.
Does Dairy Queen Grill & Chill offer any family-friendly services?
Yes, they offer high chairs, restrooms, seating, and are family-friendly and good for kids.
Can I order food online from Dairy Queen Grill & Chill?
Yes, you can order online via their pickup order URL on the Dairy Queen website.
What special menu items are featured at Dairy Queen Grill & Chill?
Specialties include Blizzard® Treats, Chicken Strip Basket, Grillburger®, soft-serve ice cream cones, shakes and malts, and ice cream cakes from DQCakes.com.
Are there seating and restrooms available at Dairy Queen Grill & Chill?
Yes, the location has seating available and restrooms for customers.
What apps or deals are available for Dairy Queen Grill & Chill customers?
Customers can download the Dairy Queen app for exclusive deals and mobile ordering rewards.
What nearby restaurants can I visit before or after Dairy Queen Grill & Chill?
Nearby restaurants include Pizza Hut, Famoso Italian Pizzeria - Country Hills, Aroma Dim Sum, Wow Chicken, and Starbucks, offering a variety of dining options.
What nearby services might be useful when visiting Dairy Queen Grill & Chill?
Nearby useful services include the CoinFlip Bitcoin ATM for currency exchange, The UPS Store #108 for shipping and printing, and Global Pet Foods Edgemont for pet supplies.
Are there any nearby real estate agencies if I’m exploring the area around Dairy Queen Grill & Chill?
Yes, several real estate agents and services are nearby, including Melissa Jickling at Royal LePage Benchmark, Dave Lewis Real Estate, Kerry Stevenson Realtor, Grace Adaghe, and Stephanie Campbell Real Estate Group.