Dairy Queen Grill & Chill

Reviews

• AB

  Angela Beniaminovich

  1 day ago
  1.0
  I had a very disappointing experience with the Mahogany location.On Wednesday, I went into the store to place an order for a custom cake for my son’s birthday on Sunday. I had paid a designer to create a custom design that matched the theme of our decorations. While placing the order, I emailed the design to the store with the employee standing next to me confirming that the email address was correct. I requested pickup for Sunday at 11:00 AM. However, at 10:20 AM on Sunday morning, I received a call from the store saying they had never received the email with the design. I immediately offered to resend it and pick up the cake a little later, but the store manager told me it takes two days to make the cake and they could not complete the order. You can imagine how stressful and disappointing it was to suddenly have no birthday cake for my son just hours before his party. I had also paid for a custom design that I will now never be able to use. The only solution offered was an apology and a discount on a regular cake, which I had no choice but to accept because there was no time to order elsewhere. When I arrived, I explained to both the employee and the manager that as a business owner myself, I understand that mistakes happen, but they had four days to ensure they had everything needed for weekend orders. Their lack of organization and follow-up caused a lot of unnecessary stress during an already busy time preparing for my child’s birthday, especially while being 7 months pregnant. based on this experience, and lack of accommodation, I would not recommend ordering custom cakes from this location.
• MS

  Micha Schaus

  Feb 15, 2026
  1.0
  2nd time ever writing a review but this was so unacceptable. My partner ordered a cake-in-a-cup which came literally frozen solid which was not a great start. To make matters worse she was around 5 bites into the ice cream when she found a literal human hair mixed into the ice cream. When I approached the staff to voice my concerns they shrugged their shoulders and asked if we wanted a replacement ice cream. Not once offering a refund, which would’ve been the minimum.
• KZ

  Kristopher Zajarny

  Feb 1, 2026
  5.0
  I’m writing this review, based off the fact that I read a handful of the bad reviews and things people are writing are hilariously amazing. I haven’t laughed this hard at a restaurant review section in my life.. Like the one where buddy got his hamburger made and the “forgot the burger” 🤣🤣 And the one, where the Taylor north had her ice cream melt on the way home and she spilled it all over her self and couch and shirt.. And the one where buddy got an ice cream tip in his blizzard. I will be going to this location just to ensue the chaos. Wish me luck. This could be the last time you hear from me!
• KM

  Kyle Mullen

  Jan 11, 2026
  1.0
  Food was absolutely terrible. Fries tasted like they were hours old. First time at this DQ and definitely my last. Make sure to ask for fresh fries or you will get old soggy fries. Definitely don’t recommend food from this location.
• NG

  Nick Gurr

  Jan 11, 2026
  5.0
  Dairy queen has some of the best ice cream in the world

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