Mixed reviews on customer service; some staff were praised for friendliness while others were criticized for rudeness and poor service.
Food Quality
Inconsistent food quality reported, with several customers noting issues like cold food, incorrect orders, and lack of toppings in ice cream.
Cleanliness
Concerns raised about cleanliness, including dirty dining areas and unsanitary conditions.
Order Accuracy
Frequent complaints about incorrect orders and missing items, leading to customer dissatisfaction.
Staff Training
Indications that staff may be undertrained or inexperienced, contributing to service and order issues.
MM
Mary-Jane
Dec 20, 2025
5.0
Ordered a cake for my daughter's class and they accommodated our last minute order. Kids had a blast. Also very neat unlike some other DQ locations I've visited too
AB
Alyshia Berg
Dec 15, 2025
1.0
VERY unimpressed with the customer service at this location! I ordered an ice cream cake with a custom image for my in-law’s 60th birthday four days before I needed it. Something went wrong with the original image upload so I called to get it sorted and ended up being on the phone with the manager three days in a row because “the right person wasn’t there to confirm the image upload,” or, “they were too busy to continue to help me.” I was told that the issue was finally resolved the third day I called to check up on things, only to get a call the next day (two hours before the scheduled pick up time) to be notified that they weren’t able to print the image on my cake after all. I feel like I was lead on for three days (apparently their image machine was broken all along but nobody actually told me that). I would have appreciated knowing that I wasn’t going to get my custom cake sooner than two hours before the birthday dinner so that I could have figured something else out. I will not be going back to this location.
JK
J K
Dec 12, 2025
5.0
Twerkie is an amazing young Lady! She’s helpful, understanding & friendly. We ordered 2 Blizzards a few weeks ago, and they were not pleasant tasting. She invited us to return & she’d permit a taste test prior to creating the Blizzards herself. The Skor & Strawberry Cheesecake restored not only our faith in DQ, but also our taste buds, and loyalty. Ella was also present on the initial purchase date, and again today. Both were polite and cordial, true treasures for the DQ Team! Thanks very much ⭐️
DM
Daniel Magnus
Nov 30, 2025
1.0
Big dairy queen fan. Went twice and got snubbed both times. Ordered a sundae and a blizzard. Sundae was the strangest texture I have ever seen, was more like foam than ice cream. It didn't even melt it just stayed as it was. It was inedible. The blizzard was also atrocious, I got a strawberry blizzard (twice) and even paid EXTRA for more topping, and yet there was not a single strawberry in it, and turned to plain ice cream half way through. This is by far the worst DQ I have ever been to.
MW
mike wilson
Nov 16, 2025
1.0
The crew working tonight was awful. I didn’t get my cheeseburger. I asked for three regular chickens for a baskets and 2 of them were honey barbeque I asked for onion rings and I didn’t get it. I asked for sauce also didn’t get it. Maybe don’t hire teenage girls if they’re not gonna do their job
Frequently Asked Questions About Dairy Queen Grill & Chill
What are the operating hours of Dairy Queen Grill & Chill in Calgary?
Dairy Queen Grill & Chill is open daily from 10:00 AM to 10:00 PM.
What types of food and treats does Dairy Queen Grill & Chill offer?
They offer soft-serve ice cream, Blizzard® treats, Grillburgers®, chicken strip baskets, shakes & malts, and DQ Cakes®.
Is the Dairy Queen Grill & Chill location family-friendly and accessible for children?
Yes, the restaurant welcomes families and children, and it has high chairs available.
Does this Dairy Queen location have restroom facilities and high chairs for kids?
Yes, this Dairy Queen has restrooms and high chairs available for customers.
Can I order Dairy Queen food online for pickup at this location?
Yes, you can place pickup orders online via their order URL.
Does Dairy Queen Grill & Chill have any mobile app or deals for customers?
Yes, they have a mobile app offering exclusive deals and mobile ordering with rewards.
Where is Dairy Queen Grill & Chill located in Calgary?
It is located at 115 722 85 Street SW, Calgary, AB T3H 4C7, Canada.
What nearby places can I visit around Dairy Queen Grill & Chill in Calgary?
Nearby places include Alive Danceworks dance school, Jerusalem Shawarma Middle Eastern restaurant, and Core Pharmacy & Travel Clinic.
Are there fitness or health facilities near Dairy Queen Grill & Chill?
Yes, nearby you can find F45 Training West District Calgary gym, Mana Health Calgary pharmacy, and Foundation of Health Clinic offering acupuncture and naturopathic services.
What other dining options are available near Dairy Queen Grill & Chill?
Nearby dining options include The Chopped Leaf (salad and health food), Masa Sushi Restaurant, Papa John's Pizza, and 722 World Bier Haus pub.