I visited the Bowness Dairy Queen for the first time today during Free Cone Day, and unfortunately, it was a very disappointing experience.
My friend and I were excited to try this location, but the interaction with the cashier, Irene, completely ruined it. She didn’t call us up to the counter or greet us when it was our turn, and when I went to scan my app for the free cone, I didn’t realize it was limited to one per purchase. I scanned my friend’s as well, and instead of calmly explaining the policy, she raised her voice and said, “I don’t know why everyone keeps doing that today—it’s only one account per purchase.”
The tone and attitude were unnecessarily rude and made the situation uncomfortable. While she later apologized and mentioned she had a long day, the initial interaction was unprofessional and left a negative impression.
Customer service matters, especially during busy promotional events. Unfortunately, this experience took away from what should have been a fun visit, and I didn’t enjoy it at all. We buy all our birthday and celebratory cakes from Dairy Queen but I will not be returning to this location.
CD
Charles Desrochers
Mar 19, 2026
5.0
Very clean establishment, well maintained and service is quick with the exception of lunch and dinner rushes.
YY
Y N (Yazz)
Mar 15, 2026
5.0
Thank you Sheryl for the extra ordinary customer service.
Your welcoming and patience was above and beyond.
Definitely I'll come again!
HR
Hayden Rivers
Mar 12, 2026
5.0
Best fast food experience I've had. The lady taking orders was very funny and had some funny jokes. As well the burger and fries were super hot temperature wise.
Was very pleased with the service I got at this DQ and will go out of my way to go back there!
RH
Rachael Hoffert
Feb 15, 2026
5.0
Food and ice cream are meh 🤷🏻♀️ what you'd expect from fast food but the woman that work here are 10/10 ❤️ I'd go out of my way to go back to this location for the ladies 🫶🏻
Frequently Asked Questions About Dairy Queen Grill & Chill
What are the main specialties of Dairy Queen Grill & Chill in Calgary?
The main specialties include Blizzard® Treats, Chicken Strip Basket, Grillburgers®, Soft-serve ice cream cones, shakes & malts, and DQCakes.com ice cream cakes.
What are the operating hours of Dairy Queen Grill & Chill?
The restaurant is open from 10:30 AM to 10:30 PM Monday to Wednesday and Sunday, and from 10:30 AM to 11:00 PM Thursday to Saturday.
Does Dairy Queen Grill & Chill offer outdoor seating and WiFi?
Yes, the location offers outdoor seating as well as free WiFi for customers.
Is Dairy Queen Grill & Chill family-friendly and equipped for children?
Yes, it is family-friendly, welcomes children, and provides high chairs for young kids.
Can I order Dairy Queen Grill & Chill menu items online for pickup?
Yes, you can order online for pickup through their official ordering website.
Where is Dairy Queen Grill & Chill located in Calgary?
It is located at 1701 49th St NW, Calgary, AB, T3B 1B9, Canada.
What type of food does Dairy Queen Grill & Chill serve?
They serve classic fast-food items including burgers, fries, soft-serve ice cream, and signature shakes.
Which nearby bank can I visit when going to Dairy Queen Grill & Chill?
BMO Bank of Montreal and CIBC are nearby banks you can visit while in the area.
What nearby coffee shop can I stop by before or after visiting Dairy Queen Grill & Chill?
Starbucks Canada is a nearby coffee shop where you can grab a drink before or after your visit.
Are there other dining options nearby Dairy Queen Grill & Chill?
Yes, nearby dining options include Yum Yum BBQ & Chicken, Five Spice Kitchen, Little Caesars Pizza, Pazzer's Pub, and My Donair.
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