Numerous reviews highlighted poor customer service, with staff being rude, unhelpful, and unprofessional.
Food Quality
Many customers reported receiving cold, improperly prepared, or incorrect food orders, indicating a lack of quality control.
Cleanliness
Several reviews mentioned unsanitary conditions, particularly in the bathrooms, which were described as dirty and poorly maintained.
Order Accuracy
Frequent complaints about incorrect orders and missing items were noted, suggesting a significant issue with order accuracy.
Positive Experiences
Despite the negative feedback, some customers praised friendly staff and good service during their visits, indicating that experiences can vary.
MM
Mya Metchooyeah
6 days ago
1.0
Honestly, my visit to this McDonald’s wasn’t good at all. The employees were pretty rude, like they didn’t want to be there or deal with customers. It felt like they only cared about getting the drive-thru times down instead of actually giving decent service. Inside didn’t feel welcoming either—more chaotic than anything. You can really tell they’re focused on rushing orders out, not making sure the service or atmosphere is good.Overall, not impressed. Definitely expected better. What happened to great service with friendly staff, not ones that are impatient and yell at you when your taking too long
PS
Prince Sharma
6 days ago
1.0
I ordered a McSpicy Veggie Burger and a coffee through Uber Eats. When I opened the burger, I found a non-vegetarian patty inside the veg burger packaging. I am a vegetarian, so this is extremely distressing and goes against my dietary and personal beliefs.
This type of mistake is a serious breach of trust. It can harm customers’ health, cause emotional distress, and shows negligence in food handling.
BB
Bocephus
Nov 14, 2025
1.0
Doors locked at 6:55AM. Happens so often, and I can't fit a delivery truck through the drive thru. You're located next to a bunch of hotels filled with semis and other large vehicles. Nobody in Edmonton even does this, and doors can be open as early as 5AM. It states 5AM but this is probably the 5th time I've been locked out at 6 or 7 in the past few years. What gives?
A0
Anonymous 000
Nov 9, 2025
1.0
Fries: ice cold & hard as rocks
sandwiches: cold, not assembled properly,
2 sandwiches has special asks because of allergies & still made wrong.
other: no napkins, no straws, no condiments that’s were requested in the bad.
Worse customer service ever and not ONE staff member who served us in english. Only punjabi & staff refusing to serve you in english.
JP
Justin Primrose
Nov 9, 2025
1.0
Never has there been a slower McDonald's. Weather busy or not. The shitty service, 20 min wait times weather it be a small black coffee , or a meal for a family. Book at least 30 mins away for this McDonald's. Safe your yourself the frustration. And drive to McDonald's in cold lake. You'll make it back before bonnyville McDonald's will even acknowledge you at the drive through mic. The English language doesnt have the appropriate words to describe this incompetence and laziness of bonnyville McDonald's. Avoid at all costs. Unless your looking to kill a few hours waiting for a green tea.
What are the operating hours of McDonald's Bonnyville?
McDonald's Bonnyville is open 24 hours a day, 7 days a week, from Monday to Sunday.
Does McDonald's Bonnyville offer delivery services?
McDonald's Bonnyville offers delivery services 24/7 throughout the week.
Can I use the drive-through service at McDonald's Bonnyville at any time?
Yes, the drive-through at McDonald's Bonnyville is open 24 hours every day of the week.
What meals are served at McDonald's Bonnyville?
McDonald's Bonnyville serves breakfast, lunch, and dinner.
What payment options are accepted at McDonald's Bonnyville?
You can pay with American Express, cash, Discover, Mastercard, or Visa at McDonald's Bonnyville.
Does McDonald's Bonnyville have a casual dress code?
Yes, the attire at McDonald's Bonnyville is casual.
Is there a nearby hotel where I can stay when visiting McDonald's Bonnyville?
Yes, the Microtel Inn & Suites by Wyndham Bonnyville and Comfort Inn and Suites are nearby hotels you can consider when visiting McDonald's Bonnyville.
What other dining options are available near McDonald's Bonnyville?
Nearby dining options include Boston Pizza Bonnyville, Mary Brown's Chicken, Tim Hortons, and Little Caesars Pizza, all within close proximity to McDonald's Bonnyville.
Are there any nearby attractions to visit before or after dining at McDonald's Bonnyville?
Yes, you can visit the Bonnyville Museum and the R.J. Lalonde Arena for cultural and recreational activities near McDonald's Bonnyville.
How can nearby coffee shops assist me during my visit to McDonald's Bonnyville?
If you're looking for additional coffee options or want to grab a café snack nearby, Tim Hortons is a close coffee shop that complements your visit to McDonald's Bonnyville.