McDonald's

3.3
682 reviews
Drive-Thru Curbside

About

Fast Food RestaurantRestaurantIce Cream ShopCoffee ShopSalad ShopSandwich Restaurant
From the Big Mac to the Quarter Pounder, we have been serving smiles and memories, coast-to-coast, since 1967.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

McDonald's
5402 Eastpointe Way, BONNYVILLE, AB
T9N 2J6, Canada

Hours

Reviews

3.3
682 reviews
5 stars
218
4 stars
141
3 stars
120
2 stars
46
1 star
157

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being rude, unhelpful, and unprofessional.

Food Quality

Many customers reported receiving cold, improperly prepared, or incorrect food orders, indicating a lack of quality control.

Cleanliness

Several reviews mentioned unsanitary conditions, particularly in the bathrooms, which were described as dirty and poorly maintained.

Order Accuracy

Frequent complaints about incorrect orders and missing items were noted, suggesting a significant issue with order accuracy.

Positive Experiences

Despite the negative feedback, some customers praised friendly staff and good service during their visits, indicating that experiences can vary.
  • MM
    Mya Metchooyeah
    6 days ago
    1.0
    Honestly, my visit to this McDonald’s wasn’t good at all. The employees were pretty rude, like they didn’t want to be there or deal with customers. It felt like they only cared about getting the drive-thru times down instead of actually giving decent service. Inside didn’t feel welcoming either—more chaotic than anything. You can really tell they’re focused on rushing orders out, not making sure the service or atmosphere is good.Overall, not impressed. Definitely expected better. What happened to great service with friendly staff, not ones that are impatient and yell at you when your taking too long
  • PS
    Prince Sharma
    6 days ago
    1.0
    I ordered a McSpicy Veggie Burger and a coffee through Uber Eats. When I opened the burger, I found a non-vegetarian patty inside the veg burger packaging. I am a vegetarian, so this is extremely distressing and goes against my dietary and personal beliefs. This type of mistake is a serious breach of trust. It can harm customers’ health, cause emotional distress, and shows negligence in food handling.
  • BB
    Bocephus
    Nov 14, 2025
    1.0
    Doors locked at 6:55AM. Happens so often, and I can't fit a delivery truck through the drive thru. You're located next to a bunch of hotels filled with semis and other large vehicles. Nobody in Edmonton even does this, and doors can be open as early as 5AM. It states 5AM but this is probably the 5th time I've been locked out at 6 or 7 in the past few years. What gives?
  • A0
    Anonymous 000
    Nov 9, 2025
    1.0
    Fries: ice cold & hard as rocks sandwiches: cold, not assembled properly, 2 sandwiches has special asks because of allergies & still made wrong. other: no napkins, no straws, no condiments that’s were requested in the bad. Worse customer service ever and not ONE staff member who served us in english. Only punjabi & staff refusing to serve you in english.
  • JP
    Justin Primrose
    Nov 9, 2025
    1.0
    Never has there been a slower McDonald's. Weather busy or not. The shitty service, 20 min wait times weather it be a small black coffee , or a meal for a family. Book at least 30 mins away for this McDonald's. Safe your yourself the frustration. And drive to McDonald's in cold lake. You'll make it back before bonnyville McDonald's will even acknowledge you at the drive through mic. The English language doesnt have the appropriate words to describe this incompetence and laziness of bonnyville McDonald's. Avoid at all costs. Unless your looking to kill a few hours waiting for a green tea.

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's Bonnyville?

McDonald's Bonnyville is open 24 hours a day, 7 days a week, from Monday to Sunday.

Does McDonald's Bonnyville offer delivery services?

McDonald's Bonnyville offers delivery services 24/7 throughout the week.