Numerous customers reported slow service, rude staff, and frequent order mistakes, leading to a negative overall experience.
Food Quality
Many reviews highlighted issues with food being served cold, greasy, or improperly prepared, with several customers expressing dissatisfaction with their meals.
Customer Experience
The atmosphere was described as chaotic and unwelcoming, with complaints about cleanliness and staff attitudes contributing to a poor dining experience.
Management Issues
Several reviews pointed to a decline in service quality and staff morale since new management took over, with calls for retraining and better oversight.
EJ
Ellie jo
2 days ago
1.0
I would not go here if I ever visit Bonnyville,just all around bad customer service.if I could id gave a zero.
RL
Rayna Linsey
Jan 3, 2026
1.0
The service was slow and one of their staff was on their phone
SB
Shaunna Boyd
Dec 23, 2025
1.0
Got a chicken McGriddle with cheese added to it which was not what I ordered and we didn’t have time to go back and negotiate with them so I just got to go without.
I went again for a coffee, the guy didn’t speak English well enough to understand that we had a mobile order. After three repetitions and him disregarding what we had said every time, we finally got our info across.
MW
M W
Dec 20, 2025
1.0
FOOD POISINING TWICE FROM THIS LOCATION. ALSO NO FOOD BETWEEN 2 AM AND 430 AM "SYSTEMS UPDATING"
NT
Natasha Thomson
Dec 12, 2025
3.0
Ordered two Sausage Egg McMuffin, 4 hashbrowns, 1 M hot chocolate, 1 M black coffee. One McMuffin was supposed to be without cheese, but both had cheese on them. Asked for extra ketchup and got none at all. Hashbrowns could have been on drip tray a bit longer as they soaked grease on to the provided napkins and through the bag, plus the oil tasted a bit old that they were cooked in. I wouldn't call the hot chocolate chocolate either. More like hot milk. Overall, much room for improvement. One other thing that would be courteous to customers would be to place a sign on the door that does not work (parking lot side) and to refer to the other access on the North side of building.
What are the operating hours of McDonald's Bonnyville?
McDonald's Bonnyville is open 24 hours a day, 7 days a week, from Monday to Sunday.
Does McDonald's Bonnyville offer delivery services?
McDonald's Bonnyville offers delivery services 24/7 throughout the week.
Can I use the drive-through service at McDonald's Bonnyville at any time?
Yes, the drive-through at McDonald's Bonnyville is open 24 hours every day of the week.
What meals are served at McDonald's Bonnyville?
McDonald's Bonnyville serves breakfast, lunch, and dinner.
What payment options are accepted at McDonald's Bonnyville?
You can pay with American Express, cash, Discover, Mastercard, or Visa at McDonald's Bonnyville.
Does McDonald's Bonnyville have a casual dress code?
Yes, the attire at McDonald's Bonnyville is casual.
Is there a nearby hotel where I can stay when visiting McDonald's Bonnyville?
Yes, the Microtel Inn & Suites by Wyndham Bonnyville and Comfort Inn and Suites are nearby hotels you can consider when visiting McDonald's Bonnyville.
What other dining options are available near McDonald's Bonnyville?
Nearby dining options include Boston Pizza Bonnyville, Mary Brown's Chicken, Tim Hortons, and Little Caesars Pizza, all within close proximity to McDonald's Bonnyville.
Are there any nearby attractions to visit before or after dining at McDonald's Bonnyville?
Yes, you can visit the Bonnyville Museum and the R.J. Lalonde Arena for cultural and recreational activities near McDonald's Bonnyville.
How can nearby coffee shops assist me during my visit to McDonald's Bonnyville?
If you're looking for additional coffee options or want to grab a café snack nearby, Tim Hortons is a close coffee shop that complements your visit to McDonald's Bonnyville.