McDonald's

3.3
695 reviews
Drive-Thru Curbside

About

Fast Food RestaurantRestaurantIce Cream ShopCoffee ShopSalad ShopSandwich RestaurantMcDonald's
From the Big Mac to the Quarter Pounder, we have been serving smiles and memories, coast-to-coast, since 1967.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

McDonald's
5402 Eastpointe Way, BONNYVILLE, AB
T9N 2J6, Canada

Hours

Reviews

3.3
695 reviews
5 stars
219
4 stars
144
3 stars
122
2 stars
47
1 star
163

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported slow service, rude staff, and frequent order mistakes, leading to a negative overall experience.

Food Quality

Many reviews highlighted issues with food being served cold, greasy, or improperly prepared, with several customers expressing dissatisfaction with their meals.

Customer Experience

The atmosphere was described as chaotic and unwelcoming, with complaints about cleanliness and staff attitudes contributing to a poor dining experience.

Management Issues

Several reviews pointed to a decline in service quality and staff morale since new management took over, with calls for retraining and better oversight.
  • EJ
    Ellie jo
    2 days ago
    1.0
    I would not go here if I ever visit Bonnyville,just all around bad customer service.if I could id gave a zero.
  • RL
    Rayna Linsey
    Jan 3, 2026
    1.0
    The service was slow and one of their staff was on their phone
  • SB
    Shaunna Boyd
    Dec 23, 2025
    1.0
    Got a chicken McGriddle with cheese added to it which was not what I ordered and we didn’t have time to go back and negotiate with them so I just got to go without. I went again for a coffee, the guy didn’t speak English well enough to understand that we had a mobile order. After three repetitions and him disregarding what we had said every time, we finally got our info across.
  • MW
    M W
    Dec 20, 2025
    1.0
    FOOD POISINING TWICE FROM THIS LOCATION. ALSO NO FOOD BETWEEN 2 AM AND 430 AM "SYSTEMS UPDATING"
  • NT
    Natasha Thomson
    Dec 12, 2025
    3.0
    Ordered two Sausage Egg McMuffin, 4 hashbrowns, 1 M hot chocolate, 1 M black coffee. One McMuffin was supposed to be without cheese, but both had cheese on them. Asked for extra ketchup and got none at all. Hashbrowns could have been on drip tray a bit longer as they soaked grease on to the provided napkins and through the bag, plus the oil tasted a bit old that they were cooked in. I wouldn't call the hot chocolate chocolate either. More like hot milk. Overall, much room for improvement. One other thing that would be courteous to customers would be to place a sign on the door that does not work (parking lot side) and to refer to the other access on the North side of building.

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's Bonnyville?

McDonald's Bonnyville is open 24 hours a day, 7 days a week, from Monday to Sunday.

Does McDonald's Bonnyville offer delivery services?

McDonald's Bonnyville offers delivery services 24/7 throughout the week.