Many customers reported extremely slow service, particularly during late hours, with long wait times for food orders.
Order Accuracy
Numerous reviews highlighted issues with incorrect orders, missing items, and poor attention to special requests.
Staff Attitude
While some customers praised friendly staff, others experienced rudeness and unhelpfulness, particularly in resolving issues.
Cleanliness
Several reviews mentioned unsanitary conditions in the restaurant and bathrooms, contributing to a negative dining experience.
Food Quality
Customers frequently complained about cold or poorly prepared food, including stale fries and improperly made items.
PS
Phil S
Nov 13, 2025
4.0
Food was great.
ESL issues at drive thru.
EB
Evanna B
Nov 2, 2025
1.0
One star because for the most part, this location was always good to me I use to go here daily for coffee. Then an accident in the drive thru led to absolute distrust. The manager of this location promised me that they would cover the expenses incurred from the accident. So naturally I proceeded with corrections and repairs. Sent my receipts in and had the ‘regional manager’ as she said on the phone (actual title in email signature was Communications and Events Lead) respond with, ‘We have reviewed the video and it is clear that the cup was handed correctly by our staff, however the lady in the car grabs the coffee by the top with one hand and the side with the other which pushes the lid off and causes her to squeeze the cup. (I grabbed the cup by the side and tried to catch it with my right hand as it started to collapse) Unfortunately this is what caused the coffee to spill. For that reason, we cannot accept any liability. If you would like to discuss further please feel free to contact me.’ We requested the footage and were told that they were not permitted to show me. But why bother with any of it? If the footage had found me at fault, why not say that up front? That’s okay, I don’t fully understand the law protecting that but it does exist (and seems to protect those in the wrong from where I’m standing). But why make false promises to pay for repairs only to throw that in our face once we submitted the receipts. If the cup was handed to me correctly, why did the manager of the location tell me that she had a meeting with the staff to discuss handling situations like mine and how it was handled incorrectly and promise me that she was to have the same meeting with the staff of the next shift. ‘What happened and the way it was handled was unacceptable.’ Why ask me to provide receipts and promise to help rectify it? Why not just say, up front, we reviewed the footage and you were in the wrong so ‘you’re on you’re own’?
So as long as you’re careful, attentive and ensure you couldn’t possibly ever be in the wrong if something went wrong, you’ll be fine in this drive thru.
DD
Daniel
Nov 1, 2025
5.0
My favorite place to go for coffee the people here are always kind and friendly to me. You don’t have to hope for kindness here, depending on who’s working, they all are happy to see me and that’s what brings me back. Absolutely no problem getting my coffee how I like it. The staff are always happy and cheerful even if I’m not feeling well. Food has always been good. 👍🏻👍🏻👍🏻👍🏻👍🏻
ES
Emily Super
Oct 18, 2025
1.0
This is probably one of the worst mcdonald's I have ever been too.
The service is always so incredibly slow. Even when the drive thru is empty.
Doesn't matter how much I order, I always get sent to the reserve window or parking spaces and end up waiting 10-15 minutes, and then my food is barely warm when I receive it. The fries are usually stale and either unsalted or way too salty.
Recently ordered a 6 piece nugget meal. Got home and only got 4 in the box.
Most of the staff are very friendly.
JB
Jim Bob
Oct 18, 2025
1.0
Ordered a burger patty was cold but whole burger was warm. So greasy just pulled it out the bag and I could see the colour of the burger. Due to greasy made the wrapper clear. They don’t even mix the ice creams. Don’t recommend.
What are the operating hours of McDonald's in Blackfalds?
McDonald's Blackfalds is open 24 hours a day, 7 days a week.
Are drive-through services available at McDonald's Blackfalds?
Yes, the drive-through is open 24/7 every day of the week.
Does McDonald's Blackfalds offer delivery services?
McDonald's Blackfalds offers delivery, available 24 hours a day, every day.
Can I order food for in-store pickup at McDonald's Blackfalds?
Yes, in-store pickup is available at this location.
What meals are served at McDonald's Blackfalds?
They serve breakfast, lunch, and dinner meals.
What payment options are accepted at McDonald's Blackfalds?
McDonald's accepts American Express, Cash, Discover, MasterCard, and Visa.
Is McDonald's Blackfalds family-friendly and suitable for children?
Yes, this location welcomes families and children and has a children's menu.
Which nearby places could I visit in Blackfalds before or after dining at McDonald's?
You can visit places like Scotiabank ATM for banking, 7-Eleven Canada for convenience shopping, and Boston Pizza for additional dining options.
How can nearby transit or facilities help customers reach McDonald's Blackfalds?
Nearby gas stations like Petro-Canada and convenience stores such as 7-Eleven Canada make it easy to locate McDonald's and fuel up before or after your visit.
Are there any fitness or wellness centers near McDonald's Blackfalds?
Yes, you can find Legacy Athletix fitness trainer and Fit Force Headquarters gym in the vicinity.