Element Federal Credit Union is a local financial co-op based in Charleston, West Virginia. We provide some of the best financial services and member care in the country. Our mission is to empower our members to live better lives by offering innovative, low-cost financial services and building a community of educated, engaged financial consumers. If you're looking for a low stress, highly connected relationship with your financial institution, we should talk.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.