Flagstar Bank Home Loan Center

Reviews

• JC

  John Clark

  Feb 11, 2025
  1.0
  Horrible company with even worse customer service.You can’t speak to a human and when I tried to talk to someone on chat they disconnected themselves. They sold my mortgage and my credit score has to take a hit?
• CC

  Cheryl “TC” Cremeans

  Aug 29, 2024
  1.0
  The rudest unhelpful individuals that truly hate their jobs. I asked one simple question. And she had no clue or answer to my question. In a very harsh way. This company must be very hard up for help to even consider hiring individuals Very unprofessional. Between Flagstar and Mr. Cooper, I think they both have the Worst incompetent individuals that absolutely know nothing.
• EJ

  Evan Jones

  Jul 17, 2024
  1.0
  I wish I could give negative stars. They are so unhelpful and their customer service doesn’t care about their customers. They put a hold on my account, without telling me, since I didn’t have overdraft protection setup yet for my bank. Run do not walk away from this mortgage company.
• SH

  Selina Baafi Hernandez

  Sep 20, 2023
  1.0
  I am not even able to give a them one star considering my recent experience with Flagstar Bank. Let's just say as a mortgage company they are quick to take and process your payments. However good luck getting through to customer service to resolve any issue for you. Even when they admit that they as a bank are in the wrong, they will NEVER resolve your issue to your satisfaction. This is a bank that operates on the premise of, the bank needs first, customer - maybe comes next. It has been three months now since I have been trying to get this bank to endorse my open insurance claim checks. They made an error initially and sent the checks to me unendorsed. I contact them to troubleshoot the issue, which they admit was a mistake on their end. But they do nothing to fix it other than putting all the work on me to resolve this. I remailed the checks via overnight delivery to them, at a cost to me, with no reimbursement from them for re-mailing cost of an issue stemming from them. They claim to have mailed the checks back to me and it has been close to 5 weeks now with no checks in sight. I called them only for them to plainly tell me, "go ahead and request a reissue from your insurance company". There is NO guarantee whatsover that they will resolve this issue in a timely manner. They just do not care for you as a customer. Let's just say it is high time to take my business elsewhere.

Frequently Asked Questions About Flagstar Bank Home Loan Center