Merchants Bank is your local community bank, serving neighborhoods across Minnesota and Wisconsin since 1875. Our trusted team offers reliable banking solutions for all needs both personal and commercial, including checking and savings, CDs, mortgages, online banking, credit cards, commercial and construction loans and treasury management. We strive to be the financial partner of choice dedicated to making our communities better places to live and work. Our employees, who are also owners through our Employee Stock Ownership Program, are committed to delivering exceptional experiences for our customers. Our Eau Claire location serves Altoona and the Chippewa Valley, providing full-service banking with a caring, personalized approach.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.