Went to PNC Chatham branch today to close out a loved who passed away account. I was helped by branch banker, Hayley Smallwood, and what an amazing, kind, and compassionate person and all out blessing she was. She made an experience that was painful a much more pleasant experience.
While I dont have my own account with PNC, the service I've experienced with the Chatham branch between doing work deposits and this experience with Hayley has me highly considering moving to the Chatham PNC for my banking needs.
Thank you Hayley, Cheryl, and the whole Chatham PNC team!
LH
Lisa Helms
Jul 5, 2025
5.0
Audrey at the Chatham Heights location is wonderful. She provided excellent, excellent customer service and was so pleasant, helpful and very knowledgeable about any question I asked her. Audrey is a real asset to PNC Bank and I will continue to bank with PNC and refer everyone to PNC because of Audrey and the excellent customer service she always provides. Thank you Audrey for all the help you gave me with my accounts, online banking, Zelle and my safety deposit box.
RP
Rose Palmisano
Oct 19, 2020
5.0
Skye is the BEST
A true customer service phenomenon
I just wanted to share my experience I lost my debit card right before I needed to pay for a rental car for a vacation I had booked.
I was a customer of capital One’s and have been for years but when I ran into this issue they could’ve cared less that I was about to be out of a vacation an expensive one at that.
To make a long story short I was really upset and nobody was willing to help me capital one the only way you can get another bank card which you absolutely need to have a rental car is to wait for it to come in the mail.
So I called around bank seeing what my options were and PNC can print a debit card for you so I went right in and I didn’t have anything organized I could only imagine what it was like trying to help me and I was with my 2 year old.
It’s just hard right now with the pandemic to find people that are still trying to take customer service serious without using the mask and social distancing as an excuse to have a bad attitude.
I hope everyone calls in to schedule an appointment here everyone was so helpful. A special thanks to Skye for helping me and my daughter I’m very thankful.
AT
Amy Taylor
Oct 8, 2019
5.0
Everyone at this branch has always been really nice. They go above and beyond to help me every time I’m there.
KP
Kathleen Puglisi
Aug 31, 2019
1.0
The worst banking experience I've ever had save yourself time & effort don't open an account you'll regret it the people there are nasty & rude
Is the PNC Bank branch location wheelchair accessible?
Yes, the branch has both wheelchair accessible entrance and parking.
How can I schedule an appointment at PNC Bank Fredericksburg branch?
You can schedule an appointment online via the PNC Bank appointment page at https://www.pnc.com/en/apps/appointment-setting/schedule-appointment.html?questionId__propid=DSA_ExtDir&locationid=pnc04000695&lnksrc=branch-listing-appointment.
What dining options are available near PNC Bank in Fredericksburg?
Nearby dining options include McDonald's, Subway, and Papa Johns Pizza, which are convenient for a meal before or after your banking visit.
Are there other banking options close to the PNC Bank branch?
Yes, besides PNC Bank, Truist is another nearby bank which customers might consider if exploring financial services in the area.
What local services and shops are near PNC Bank that customers might find useful?
Nearby services include Mai Barber Shop for grooming, Molly Maid for home cleaning, Anne Reeves - State Farm Insurance for insurance needs, and Laundry Basket laundromat for laundry services.
Does PNC Bank provide any special offers for new customers?
Yes, PNC Bank offers new customers the opportunity to earn up to $400 as part of a special promotion.