Always had a great experience at this location. The staff is really nice and professional
EG
Elmer And Liz Gonzalez
Nov 9, 2023
2.0
Came to the bank for a cash deposit and some change, quite a lot of money, but it was 4:35, the only thing I heard all the time while waiting was the two attendees complaining about the time, deposit slips not being correct, and mumbled at the time. This reminded THAT NEVER DO BUSINESS WITH THEM. Bad customer perception of how not to take care of customers.
TR
Tymere Richardson
Aug 22, 2022
1.0
Hello today how was racially profile at the pnc bank in Fairfax Virginia on Monument drive. I went in and filled out a withdrawal form to withdrawal $900. The teller Sonia was provided my drivers license and my citadel credit card which is a Mastercard. I was asked 6 questions which i answered all correctly. What was your last withdrawal? What was your last direct deposit? When was your last withdrawal? When was your last direct deposit? What is my address? What is your phone number on the account? I answered all these questions correctly and I still was declined my withdrawal I then asked for a manager and was told that Sonia the bank teller was the manager. I then left and came back and I ask for the manager and spoke with Nam the assistant manager who said he would help with the issue but then I was asked to verify my signature again so I did in which I was declined my withdrawal again. I spoke with Ghada the branch manager who then apologized and said she would help and asked for my forms of ID. She then came back and told me that my Pennsylvania driver’s license was fake and she couldn’t verify it with her UV light. I was then declined by the branch manager that my drivers license was fake and she could not give me my money. I then went and got my PNC bank card and credit card and then they began to ask more questions about my personal information and asked why am I in this area? After 25 mins they then proceeded with the withdrawal. I was racially profiled today and I do not appreciate being a racially profile when I provided all the identification that is in the PNC policy on their website I am extremely frustrated by this matter and this is extremely unacceptable
BH
Bri H
Sep 13, 2019
1.0
Horrible experience at this location. I feel like I’m annoying them with my business. One rep messed up a crucial wire transfer and didn’t alert me. I was alerted by my colleague and made to appear irresponsible!! Could have ruined my business
What are the operating hours of PNC Bank at Fair Lakes?
PNC Bank at 12179 Fair Lakes Promenade Dr is open Monday to Friday from 9:00 AM to 5:00 PM and is closed on weekends.
Where is the PNC Bank branch located in Fairfax, VA?
The branch is located at 12179 Fair Lakes Promenade Dr, Fairfax, VA 22033.
What banking services are offered at PNC Bank Fair Lakes?
This PNC Bank branch offers services including checking, savings, online banking, bill pay, credit cards, auto loans, home equity, mortgage, and investments.
Does PNC Bank Fair Lakes provide ATM and drive-through services?
Yes, the branch provides ATM services and has a drive-through available for customer convenience.
Are notary and wire transfer services available at the PNC Bank Fair Lakes location?
Yes, notary services and wire transfers are available, but notary appointments need to be scheduled by calling the branch.
How can I schedule an appointment with PNC Bank Fair Lakes?
You can schedule an appointment online via PNC's appointment setting page or use their mobile app available on iOS and Android.
Does PNC Bank Fair Lakes offer accessible facilities for people with disabilities?
Yes, the branch has wheelchair-accessible entrances and parking to accommodate customers with disabilities.
Are there any dining options near PNC Bank Fair Lakes?
Yes, nearby dining options include Romano's Macaroni Grill (an Italian restaurant), The Capital Grille (a steakhouse), and Taco Bamba (a Mexican restaurant). Customers can enjoy a meal before or after their banking visit.
What shopping centers and retail stores are close to PNC Bank Fair Lakes?
Nearby shopping centers and retail stores include Fair Lakes Promenade, Nordstrom Rack, Homesense, Old Navy, Walmart, and The Children's Place, making it convenient to shop and bank in one trip.
Are there any fitness and wellness facilities near PNC Bank Fair Lakes?
Yes, customers can visit Burn Boot Camp for fitness or relax at Bellezza Spa and Jon David Salon Fairfax, all located near the bank.