Horrible customer service and teller, this branch always give you hard time!
No wonder!
RQ
Rabia Qasim
Feb 6, 2026
5.0
I had a great experience at PNC Bank thanks to Hasan. He greeted us so warmly and helped us with a check we needed, patiently walking us through the entire process. He was very helpful, informative, and never pushy — just genuinely pleasant to work with. Such a delight! Highly appreciate his excellent customer service.
EH
Elyaa Hammad
Nov 18, 2025
1.0
I have had a terrible experience with this branch. I’ve been trying to call them for the past 10 days, and I left three messages for the assistant manager, Nadia, with no response.
I actually spoke with Nadia once before, and she told me she would check on my issue and get back to me within 2–3 days. She never followed up.
My issue goes back over three years. I closed my safe deposit box and handed the key to one of the employees, asking him to close it in their system. He never did, and I’ve been charged $116 every year since. When I call customer service, they tell me I have to speak to the branch, but no one at this branch ever returns my calls.
This is extremely disappointing and unprofessional. Ignoring customers and allowing an unresolved issue to continue for years is unacceptable. I’m very frustrated and still waiting for someone to finally fix this mistake.
JF
Jackie Fares
Jun 9, 2023
5.0
Great experience always !
KC
Katherine Capilongo
Aug 15, 2019
1.0
Waited in the drive-they for over 15 minutes because the ATM does not work and the women told me they were busy helping customers inside. No one there to work the drive-thru. Awful customer service and had no care for the inconvenience that this is causing the customer. Closing my Account.
What are the regular business hours for PNC Bank in Arlington, VA?
PNC Bank is open from 9:00 AM to 6:00 PM Monday through Friday, 9:00 AM to 1:00 PM on Saturdays, and closed on Sundays.
Does PNC Bank in Arlington offer drive-through banking services?
This location does not have a drive-through service available.
Is PNC Bank in Arlington accessible to people with disabilities?
Yes, the branch has wheelchair accessible entrance and parking to accommodate customers with disabilities.
What are some of the key banking products available at this PNC Bank branch?
PNC Bank offers checking, savings, credit cards, auto loans, home equity, mortgage, investments, and online banking with bill pay services.
What specialized services does PNC Bank provide at this location?
Services include instant debit card availability, change orders, notary services by appointment, cashier’s checks, safe deposit boxes, wire transfers, and loan specialists.
How can I schedule an appointment with PNC Bank at this branch?
You can schedule an appointment online via PNC's appointment setting page or through the PNC Mobile Banking app.
What are the holiday hours for PNC Bank in Arlington?
The branch is closed on November 11, November 27, and December 25 in 2025.
What nearby restaurants can I visit before or after banking at PNC in Arlington?
You could try Firenza Arlington for pizza, Mahana Fresh, Tikkamasala Street Food for Indian cuisine, or Blümen Cafe for coffee and light meals.
Are there any nearby parking options available when visiting PNC Bank in Arlington?
Yes, the 2500 Wilson Boulevard Public Parking is nearby, providing convenient parking for visitors.
If I want to grab a coffee near PNC Bank in Arlington, where should I go?
Nearby coffee shops include WFM Coffee Bar, Kino Coffee, and Three Whistles, all great spots to visit around your banking trip.
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