PNC Bank

Reviews

• EH

  Elyaa Hammad

  6 days ago
  1.0
  I have had a terrible experience with this branch. I’ve been trying to call them for the past 10 days, and I left three messages for the assistant manager, Nadia, with no response. I actually spoke with Nadia once before, and she told me she would check on my issue and get back to me within 2–3 days. She never followed up. My issue goes back over three years. I closed my safe deposit box and handed the key to one of the employees, asking him to close it in their system. He never did, and I’ve been charged $116 every year since. When I call customer service, they tell me I have to speak to the branch, but no one at this branch ever returns my calls. This is extremely disappointing and unprofessional. Ignoring customers and allowing an unresolved issue to continue for years is unacceptable. I’m very frustrated and still waiting for someone to finally fix this mistake.
• FI

  Fatma Icilacci

  Sep 30, 2025
  5.0
  My very first banking experience in the United States was nothing short of remarkable. Having previously worked with banks in London and Istanbul, I was accustomed to receiving high-value treatment—though always tied to status as a “known” or “Premier” customer, never on a personal level. Here, however, I arrived as a complete newcomer. The bank knew nothing of my background or potential, and my husband, though long established with banks, had not yet even provided his information. From the moment we walked in, Diego greeted us warmly at the door, guided us to our seats, and later accompanied us to Jennifer’s office. What might have been a dull or tedious process was transformed into an experience of ease and friendliness. Diego, shadowing Jennifer, exemplified attentiveness and professionalism, and I have no doubt he will grow into an excellent banker. Jennifer, in turn, impressed me as already being a consummate professional—young, yet exceptionally skilled, and clearly a natural mentor. She made every step effortless. For the first time, I left a bank feeling genuinely valued, entirely independent of the size or nature of my transaction. Whoever recruited them should know that both Diego and Jennifer are true assets to the institution. Beyond the staff, even the branch’s design and atmosphere reflect a deliberate effort to create a calm and reassuring banking environment. I am delighted to have discovered such a bank—so close to my home—that not only facilitates transactions, but also treats its clients with dignity and care.
• KK

  karen

  Sep 9, 2025
  3.0
  Never, ever is parking available in the “client” lot. We always pay for metered street parking. When I complained to the manager, suddenly at least two employees jumped up and were asked to move their cars. It was obvious to me that management clearly understands that the employees park there. We were given her card and told in the future to call 15 minutes in advance of arrival and a space would be available. The irony is that we chose this branch to lease a safety deposit box because a parking lot was present. What a joke. Oh, we were asked to rate five stars despite all.
• RD

  Ross Dannenberg

  Jul 31, 2025
  1.0
  Horrible customer service here multiple times. Avoid this location at all cost. Waheed is particularly unhelpful when their ATM ate my card. No one answers the phone either. Manager seems absent.
• IL

  Isabelle Linder

  Jul 26, 2025
  2.0
  Google hours and their website hours say open on Saturday. Arrive to the location and the door says closed on Saturdays. All other experiences here have been are okay.

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