Worst bank ever for business banking. Nice people but they never know what they're doing. It's extremely frustrating having to constantly fight with them to get anything done.
II
InspireToday
Dec 26, 2025
1.0
PREJUDICED! I went in to get a new card and change address, from Maryland, and got denied despite giving driver's license and old card and answering verification and told I was verified until they saw a mere $5000 balance and thought that was too much for an African American to have. I was so disgusted, I tried to withdraw to nearly close my account but got denied that too. I will go to one and get my money but I hope they close that and all PNC banks. I have a better account elsewhere.
GM
G M
Dec 8, 2025
2.0
The good: Customer service is great, I stop by for business deposits once or twice a month for my employer. Short wait times, everyone is kind and curteous.
Not so good: I had a document to be notarized for the business but they were unable to assist because I didn't have a personal account with them to "compare signatures" (my ID was presented). It's the bank's policy, so I don't blame the employees for refusing to assist. I hope PNC will reconsider and be able to assist business representatives without a personal bank account with them.
RC
R C
Nov 1, 2025
5.0
Outstanding customer service at this branch. Came in for three different items (cash withdrawal, document notarized, and a wire transfer). Staff helped take care of each item kindly and professionally. Very happy to bank here.
RR
raeoflight
Aug 9, 2019
1.0
Horrible customer service, horrible long wait times, lack of available tellers, lack of paper documentation for business deposits, and poorly trained employees combine to make this bank the absolute worst. If we were not required to use PNC Bank under our parent business contract, we would close our accounts immediately. If you are a business owner, any other banking option is a better option than PNC Bank, and very specifically the Hilltop branch. Also, lack of online banking services and easy money transfer options like Zelle, are poor business planning decisions.
What are the operating hours of the PNC Bank branch at 7880 Heneska Loop, Alexandria?
The PNC Bank branch is open Monday through Friday from 9:00 AM to 6:00 PM, and on Saturday from 9:00 AM to 1:00 PM. It is closed on Sundays.
What banking services does PNC Bank offer at this location?
PNC Bank offers services including checking and savings accounts, credit cards, auto loans, home equity, mortgage services, investments, online banking, bill pay, cashier’s checks, wire transfers, and instant debit card availability.
Does this PNC Bank branch have facilities for customers with disabilities?
Yes, this branch has wheelchair-accessible entrances and parking ensuring convenience for customers with disabilities.
Can I schedule an appointment before visiting the PNC Bank at Hilltop Village Center?
Yes, you can schedule an appointment online through PNC Bank’s appointment setting page, although appointments are not required.
Is there an ATM available at the PNC Bank location in Fairfax, Alexandria?
Yes, this PNC Bank branch has an ATM available for customer use.
What special services does PNC Bank offer that require scheduling in advance?
Services like Medallion Services and Notary Services require customers to call the branch to schedule an appointment.
What nearby places can I visit after banking at PNC Hilltop Village Center?
Nearby, you can visit The Greene Turtle sports bar for food and drinks or the Italian restaurant The Farmhouse Tuscan for dining experiences.
Are there other financial institutions near this PNC Bank branch?
Yes, Navy Federal Credit Union is nearby and offers services like installment loans and financial advising.
If I want to get a haircut or beauty services near PNC Bank, where can I go?
There are several beauty salons nearby such as Kelsey. Your Stylist, Hair By Silvia 1, and Lavish Hair Studio for hair and beauty treatments.
How can I access PNC Bank's mobile banking app for scheduling appointments on my smartphone?
You can download the PNC Mobile Banking app from the Apple App Store or Google Play Store to schedule appointments and manage your accounts conveniently.
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