Terrible customer service. You gotta state your details 30 times to just to get hold of a person then they drop your calls and don’t bother to call you back.
AR
Alexandra Ramírez
Sep 19, 2025
5.0
I had an excellent experience at the PNC branch on 3300 Duke St, Alexandria. The staff in general is very kind and helpful, but I want to especially highlight the outstanding service from the branch manager, Shanin Noorani. He was extremely polite, explained everything to me clearly, and answered all my questions with patience. Thanks to his guidance, I left the branch with complete confidence and peace of mind.
Highly recommend this branch for their professionalism and customer service.
KM
Khayr M
Feb 12, 2018
1.0
I don’t recommend this location or it’s management. I dealt with a man who claimed to be a manager Shakir NoOrani. I came in to deposit some money into my account only to find out that it was closed without my knowledge. He didn’t bother to apologize or get me to speak with a customer service representative, he went as far to ask why I didn’t go back to the PNC where I had originally opened my account. His demeanor was ugly and rude. He passed me off to another worker instead of taking care of my issues. When I asked why wasn’t I contacted about the closer of my account he said PNC tried to mail me a letter and it was returned (I’ve never had an issue with mail coming to my home)
Then I was told that according to the Fair Credit Report Act, I didn’t qualify for a regular account even though the one I opened and was closed without my consent was a regular account. Don’t step foot in this location. Management needs intensive customer care training, have some respect, given that the manager is foreign and I’m a woman, maybe that was the issue. Woman are equals here and we deserve respect.
FR
Flor Roca
Jan 20, 2018
1.0
This bank charge me a $10 fee for cashing
a check!!! ??? Ridiculous!!!
I’m 50 years old and never pay a fee for cashing a check in the bank!!
The manager was rude and say before I cash a check hes going to charge a fee??
I never open and acount on this bank!!
Because all above mention.
(Bank charging a fee for cashing a check????...
What are the regular hours of operation for PNC Bank at 3300 Duke St, Alexandria?
PNC Bank is open Monday to Friday from 9:00 AM to 6:00 PM, and on Saturday from 9:00 AM to 1:00 PM. The branch is closed on Sundays.
Does this PNC Bank branch offer drive-through services?
Yes, the PNC Bank at 3300 Duke St offers drive-through services Monday through Friday from 9:00 AM to 6:00 PM, and Saturdays from 9:00 AM to 1:00 PM.
What banking services are available at the PNC Bank branch in Alexandria?
The branch provides services including checking, savings, online banking, bill pay, credit cards, auto loans, home equity, mortgages, and investments.
Are there any special features or services offered at this PNC Bank branch?
Yes, the branch offers instant debit card availability, change orders, self-service express storage box, ATM access, notary services, cashier's checks, wire transfers, and loans specialists. It also has handicapped access and does not require appointments for most services.
Is the PNC Bank branch at 3300 Duke St wheelchair accessible?
Yes, this PNC Bank branch has a wheelchair accessible entrance and parking to accommodate customers with disabilities.
How can I schedule an appointment at the PNC Bank branch?
You can schedule an appointment online via the provided scheduling link or through the PNC mobile banking app available on the Apple App Store and Google Play Store.
What is the contact number for the PNC Bank branch in Alexandria?
You can contact the branch directly at +1 703-212-1020 or use the toll-free number +1 888-762-2265 for assistance.
Are there nearby food options close to PNC Bank at 3300 Duke St?
Yes, nearby food options include Wendy's for burgers and Sinbad Mediterranean Food & Bakery offering Mediterranean cuisine. Customers can grab a meal before or after visiting the bank.
What recreational venues are close to the PNC Bank branch?
Alexandria Skatepark and Yoga Toka are nearby recreation venues where customers can enjoy sports and fitness activities around their banking visit.
Are there any health and wellness centers near PNC Bank on Duke Street?
Yes, nearby health and wellness facilities include Old Town Massage Center, Washington Nutrition & Counseling Group, Passport Health Alexandria Travel Clinic, Six Chiropractic, and Alexandria Dental Care Center.