PNC Bank

Reviews

• PH

  Patrick Harp

  Dec 13, 2025
  1.0
  Terrible customer service. You gotta state your details 30 times to just to get hold of a person then they drop your calls and don’t bother to call you back.
• AR

  Alexandra Ramírez

  Sep 19, 2025
  5.0
  I had an excellent experience at the PNC branch on 3300 Duke St, Alexandria. The staff in general is very kind and helpful, but I want to especially highlight the outstanding service from the branch manager, Shanin Noorani. He was extremely polite, explained everything to me clearly, and answered all my questions with patience. Thanks to his guidance, I left the branch with complete confidence and peace of mind. Highly recommend this branch for their professionalism and customer service.
• JC

  Jessalyn Crossman

  Mar 22, 2021
  1.0
  I do not recommend this bank. I have had a PNC account for 10-15 years now and therefore chose to use PNC for an auto loan last year. When we were at PNC to open this loan, my husband and I discussed whether he should be on the loan with me (this conversation happened in front of the PNC rep who was helping us with the loan). We decided to put both my name and my husbands on the loan. Months after everything was processed PNC sent me a letter saying that I need to change my car title so that my husband and I are both on it (it currently has my brother and I on it). My brother and I don’t live in the same state and I called PNC to ask them how to change the loan, as I can’t change my title. I told them I was never even informed that the loan had to have the same names and the title. They took no ownership of this and refused to do anything at all to help. I went to the branch to discuss how to change the title and was told that they don’t know anything about it and can’t advise me on what steps to take. Unfortunately it has now been 15 months now and my husband and I have decided to hire a lawyer to help us with PNC. It is so unfortunate that this is happening with a bank I’ve used for so long. I’m sure there are many great employees here who are very knowledgeable and helpful, but I absolutely would not recommend using them for any sort of loan.
• KM

  Khayr M

  Feb 12, 2018
  1.0
  I don’t recommend this location or it’s management. I dealt with a man who claimed to be a manager Shakir NoOrani. I came in to deposit some money into my account only to find out that it was closed without my knowledge. He didn’t bother to apologize or get me to speak with a customer service representative, he went as far to ask why I didn’t go back to the PNC where I had originally opened my account. His demeanor was ugly and rude. He passed me off to another worker instead of taking care of my issues. When I asked why wasn’t I contacted about the closer of my account he said PNC tried to mail me a letter and it was returned (I’ve never had an issue with mail coming to my home) Then I was told that according to the Fair Credit Report Act, I didn’t qualify for a regular account even though the one I opened and was closed without my consent was a regular account. Don’t step foot in this location. Management needs intensive customer care training, have some respect, given that the manager is foreign and I’m a woman, maybe that was the issue. Woman are equals here and we deserve respect.

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