Zions Bank

Reviews

• BA

  Brian Azouz

  Mar 19, 2026
  5.0
  Worked today with Brock. Very helpful. Provided all the services I needed efficiently and with a smile.
• SR

  Steven Richard

  Feb 11, 2026
  1.0
  Heber Branch I have been a customer of Zions Bank since 2011. Recently, I discovered that if your account goes negative more than twice within a six-month period, the bank will place extended holds on incoming deposits — including verified payroll checks — for up to 10–11 days. These are legitimate employer payroll checks with years of deposit history that previously cleared within 24–48 hours. Under this new policy, my deposit has now been held for 9 days with no ability to release the hold, despite the funds being verifiable and not an outgoing item. This policy creates significant hardship. Holding payroll funds for over a week increases the likelihood of additional overdraft fees and unnecessary financial strain. To make matters worse, it is nearly impossible to reach a local branch directly. Calls route to a centralized call center where representatives are unable to assist with hold releases. I was told there was “nothing they could do,” even though I conduct over $130,000 in annual business through this bank. After more than a decade as a customer, this experience is extremely disappointing. I will be closing my account due to the deposit hold practices and lack of accessible customer service.
• BB

  Boston Besendorfer

  Sep 19, 2021
  5.0
  Love Zions always do their best to take care of me and our business!
• PR

  Primitive Runner

  Jun 24, 2019
  2.0
  I'm really not a fan of this branch! Some information on their website didn't match their actual building. I walked a mile to get here and they were closed.

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