Banner Bank

Reviews

• FB

  F. Jordan Britt

  Nov 25, 2024
  1.0
  A banker at the door wouldn't let me exchange cash for quarters unless I banked there. I've not been refused two previous times til this afternoon. I've ranked this bank with 5 stars before for their convenience but forget that. Thanks for the inconvenience ma'am.
• JR

  Jose Regalado

  Feb 12, 2020
  2.0
  Bad customer service.
• WO

  Wandering Otter

  Mar 4, 2019
  1.0
  When my mortgage bank was bought out by Banner - I was forced to do business with them. It has been downhill since then. At this branch (Madison) - while there are great people (like David, the branch manager, who is a customer service rockstar after a recent account issue), overall I have never received quality customer service from the general tellers. Every single time, and I mean every - single - time, the tellers are unobservant, slow, and oblivious, bordering on rude. Each time I've had to interact with them it they made it seem as though it was a burden to interact with customers face-to-face. I regularly had to wait until they finish personal conversations with one another - or simply didn't acknowledge my presence until they were done with whatever it was they happened to be doing. In any other normal customer service encounter with other banking institutions I am at least afforded the courtesy of recognition along the lines of: "Hi there! I'm just finishing up a computer transaction. We'll be right with you." Again, the branch manager is fabulous, the woman that helped me set up my account was fabulous (blonde, young, happy), the other tellers on the other hand are the complete opposite. Two stars for those two. No stars for the others. On several occasions I made a point of driving to the Ballard branch in order to receive quality customer service simply because I had NO desire to interact with the tellers at the Madison Branch. They must really not encounter a lot of foot traffic. That's no excuse though.
• WF

  Will Flannery

  Feb 6, 2017
  1.0
  The worst teller service I have ever had, I see why they have ATM'S.