State Bank Northwest, an independent community bank since 1902, opened our Rockford branch on West Emma Street to serve rural southeast Spokane County and the surrounding Palouse. We offer agricultural loans, business and commercial financing, mortgage loans, equipment term loans, and full personal and business banking — with local underwriting and a relationship-based approach. We serve Rockford, Fairfield, Latah, and the surrounding region on a first-name basis. Visit us at 5 W. Emma Street or call (509) 252-6080.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.