Our Federal Building branch is open by appointment only and is easily accessible to members in Downtown Richmond. Located just off E. Broad Street near I-95 in the city’s financial district, this branch is convenient to the areas of Church Hill, Oregon Hill, Jackson Ward, Monroe Ward, Manchester and Shockoe Bottom as well as to members who work or study at VCU and MCV.
The Federal Building branch offers lobby hours and ATM access. We validate parking for members when they use the public parking garage located directly behind the building.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.