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Reviews
2.9
18 reviews
5 stars
8
4 stars0
3 stars
1
2 stars
1
1 star
8
OO
Osaka
Jul 21, 2026
1.0
Megan is most horrible person to even walk this earth. She laughed in my face when I told her I couldn't access my account due to my personal i.d. belongings being stolen. Then told me to walk out after she lied and said she couldn't help me. What a coincidence how God hates ugly people inside and out. He will humble you sooner then later.
NO
Natalie O'Neill
Jul 11, 2026
2.0
I made an appointment to wire money for a time sensitive manner, and when I arrived, the internet was not working. It turns out this was a known issue all morning, and I was forced to leave for a different branch. What should have been a 10 minute easy task turned into more than 1.5 hours. We all understand that things happen, but the customer service was very disappointing from not notifying me of the known internet outage before I took time off of work/left work for the appointment, casually asking me to reschedule to come back in "next week", not ensuring an appointment time at the other PNC branch to make up for this situation, and general laissez faire attitude toward the entire situation.
HB
Henry Britt
Jun 24, 2026
5.0
Always greeted with smiles.Service is prompt.
LL
lexi lexi
May 8, 2026
1.0
I don’t have the patience to deal with sarcastic people such as Megan at this location. I asked if it was possible to get a printout of a statement and a transaction summary that my lender needs and she replied “they probably want the most recent” (which is correct) but when I agreed and basically confirmed with her that I do need it for April, she found the need to respond “well that would be the most recent”. I hope that made you feel better. Please work on your customer service skills since it is apart of your job answering the phones!
JM
Joshua Mckinley
Apr 21, 2026
5.0
This 5star review is for Ms. Megan. I had many issues when I walked into the branch. Ms. Megan went over In detail each of my problems and gave me solutions that actually worked. I will always appreciate people who take the time to explain. I may go in just to deposit checks because of this lovely experience!!!
Is the Norfolk PNC Bank branch wheelchair accessible?
Yes, the Norfolk PNC Bank branch has a wheelchair accessible entrance and parking and also features a drive-through.
How can I schedule an appointment at PNC Bank Norfolk?
You can schedule an appointment online via PNC's appointment setting page or directly through their mobile app on iOS and Android devices.
What is a convenient nearby location I can visit before or after my banking at PNC Norfolk?
You might want to visit the Norfolk Redevelopment and Housing Authority nearby, especially if you have housing or community service needs to discuss.
Are there legal services near PNC Bank in Norfolk that I can consult?
Yes, several legal service offices are nearby including Christian L Connell PC, James R. Theuer, and Atkinson Law - Serious Personal Injury.
What dining option is close to PNC Bank Norfolk for a meal?
Panasia Cuisine, a Korean restaurant and delicatessen, is nearby and a good option for dining before or after your bank visit.
Does PNC Bank Norfolk offer any promotions for new customers?
Yes, PNC Bank has a new customer offer where you can earn up to $400; details are available on their website.
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