Credit Union of Texas

Reviews

• RS

  Russell S.

  May 12, 2026
  3.0
  The branch itself is great especially better than when I first became a member almost a decade ago. The issue is with their affiliate leasing company Fairlease. I have tried twice now to get numbers on a lease whether it's via trade in or cash down and still don't have answers. Getting ahold of my contact was like a separate job on my part as they don't respond to emails or voicemails. To add to that, they also send out automated emails saying "your contact" has beening trying to get in touch with you please respond to this email or call back but no luck. I had to call the front desk at their Allen corporate office and have the front desk to track him down anytime I needed him to actually answer my calls. They just kept saying it's because they are so busy end of month but this continued to happen into the next week and a half into the next month. The first time I even inquired they told me someone would contact me and they never even called. Fool me once, fooled me twice.
• JB

  jennifer burkhardt

  May 8, 2026
  5.0
  This has to be the best credit union anyone can be a member of. All employees are very friendly, kind, and helpful. The branch manager Monique Ramsey is the most wonderful human being I have ever met. I highly recommend going here for any financial needs, and definitely say hi to Monique. She will make your day!
• SG

  Some Random Guy

  Apr 30, 2026
  1.0
  I'm 51 years old I've been banking at this Bank since I was 13 back when it was Dallas Teachers Credit Union. The customer service here is HORRIBLE. I have four different banking accounts at other banks that I never have any problems with Fraud, Customer Service, Customer Care. I understand that rules are in place for good reasons but there are times when common sense and caring for your customers need to override those rules. Here is a great example: My daughter is in Colorado at school she has a debit card. Once again some random fraudulent charge came up on her account and they canceled her card so dad goes in to get a new card for her. I'm actually leaving to go to Colorado in 2 days and thinking I could get a new card for her and take to Colorado to give it to her. Mind blowing concept. Seems way safer than mailing it to the house and then me mailing it to her in 7 to 10 business days. Oh no, that would be way too easy, that would be way too helpful, that would be way too kind. I had a little guy with long fingernails tell me that that's absolutely not possible just can't be done, I asked to speak to the manager and was told that somebody else had already tried to do the same thing and the manager will not allow it. So I call customer service talk to a nice guy he said that it's completely up to the branch manager I'm sure that they could make an exception. I don't have time to drive around to different branches, hat in hand, begging some manager to try to help me out. Yes my daughter has a credit card its not the end of the world but it is such a shame that these people that run these branches don't give a crap about who their customers are and their needs. I mean if they would have just pretended to care, said they would look into it, pretended to email someone. Anything!
• DO

  Dee O

  Apr 15, 2026
  5.0
  Great customer service and great staffs
• DK

  Dani King

  Apr 6, 2026
  5.0
  I had a great experience working with Alex Ortiz. He helped me open a new checking account quickly and made the whole process simple and stress-free. He also guided me through getting a loan to buy a car, explaining everything clearly and making sure I got the best option. Very professional, patient, and helpful—I highly recommend him!

Frequently Asked Questions About Credit Union of Texas