PNC Bank

Reviews

• CW

  Chris Wells

  3 days ago
  2.0
  Lady at the Valley Mills location that is supposed to answer the phone, terrible. When she does finally answer the phone it’s like talking to a wall with a couple barely useful signs on it mostly diverting you to a different information source. In this case you might as well just go full AI cause it would have been at least as helpful if not more and it wouldn’t cost you as much as the fast food employee that you’re trying to pass as a secretary or god forbid a bank teller, i hope not. You’re welcome for the new business model.
• CM

  Christina McCutchen

  Jun 1, 2026
  5.0
  Everyone has nice and respectful
• BS

  Blake Seidler

  Apr 24, 2026
  5.0
  I had the pleasure of meeting Mr. Lamar Lee for a wrong charge on my account and he made it so simple! I’m so happy banking with them! I’ve had an account with them for awhile, but the genuine caring will make me spread the word to only be with PNC, but it started with Mr. Lee. Thank you so much!!!
• JW

  JR WaCo (R.J. WaCo)

  Mar 5, 2026
  3.0
  ​To enter the orbit of PNC Bank is to participate in a ritual of pure, mechanical efficiency and inexplicable human distance. It is a study in contrasts—a place where the physical infrastructure succeeds while the metaphysical exchange falters. ​There is a profound, almost mathematical beauty in the drive-thru lane. It is a portal of convenience that functions with the cold, reliable precision of a Swiss watch. If one seeks to move currency through a pneumatic tube without the burden of direct human friction, this is a triumph. It is the high-water mark of the experience: a seamless transition from the asphalt to the ledger. ​However, the architecture of the bank’s soul seems to have a structural deficit. Specifically, there is a recurring absence of the $2 bill. In a world of standard denominations, the $2 bill represents a certain level of preparedness and appreciation for the nuance of American currency. At this PNC location, that nuance is consistently missing. To ask for them is to look into a void; they are never on hand, as if the very concept of the "deuce" has been scrubbed from their reality. It is a small omission that creates a large, lingering sense of incompleteness. ​The human element here is... austere. One does not come here seeking the warmth of a neighborly greeting. The employees are not the friendliest people on this side of the earth; they exist in a state of professional stasis that borders on cosmic indifference. ​They are the guardians of the vaults, and they treat the customer with the same clinical detachment one might afford a passing cloud. There is no hostility, but there is no light—just the steady, gray pulse of a transaction being completed. ​PNC is a three-star experience because it fulfills its function while failing its spirit. I will return for the efficiency of the drive-thru and ATM deposits, but I will do so knowing that the $2 bills remain a myth and the smiles remain locked in a vault to which I do not have the key.
• PA

  Peter Andre

  Feb 6, 2026
  1.0
  I would not recommend this institution for doing business with. I have had so many issues with them.

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