PNC Bank

Reviews

• BB

  Blake

  today
  1.0
  Very Disappointing Customer Service at This PNC Branch This is not my usual PNC branch. I normally visit the branch at 15th Street and Independence in Plano, but since I was near this location, I stopped by to complete a transaction. Unfortunately, my experience with the branch manager Nicola was extremely disappointing. She came across as rude, unwilling to help, and uninterested in answering my questions. Instead of assisting me, she seemed more interested in directing me to another location. It is surprising to see such a big difference between two branches of the same bank. At the PNC branch on 15th Street and Independence in Plano, the branch manager Sejal Patel is always welcoming, friendly, smiling, and happy to help customers. The staff there consistently provide excellent customer service. If I could give this branch a negative 100 rating, I would! Customer service makes a huge difference, and this experience was unacceptable
• CB

  Chrisoula Bitzos-Dean

  Jun 20, 2026
  1.0
  Unfortunately service at this branch has deteriorated....it is very sad to see,...very frustrating
• JB

  Joey B

  May 5, 2022
  5.0
  Had a great experience here today, Jamie, the clerk in the front, was great. Super polite but also really quick at handling my business for me. One of the better PNC locations in my opinion.
• SM

  sonyminolta minolta

  Feb 22, 2022
  5.0
  First time visiting this location. Very friendly staffs at the teller line as well as the personal banker.
• JW

  Jacqueline W.

  May 29, 2018
  2.0
  Went in to this branch and opened an account with no trouble.The guy who set my accounts up was nice and friendly; unfortunately, I was not informed that once you receive and activate your debit card you then have to wait an additional "few days" to receive a pin code through the mail before you can actually use the card. That was significant information that should have been communicated when I opened the account. If that is supposed to be a security feature, it is totally inconsiderate of the customer especially since they do not offer temporary debit cards. If this were your only source of money you'd totally be out of luck! The info that comes with the card gave no indication there would be an additional step to activating the card. When I realized the card wasn't working I called customer service and sat on hold for 12 minutes before speaking to anyone. When I finally did speak to someone he wasn't terribly friendly or attentive. I had to repeat my account number multiple times and tell him why I was calling multiple times. I went to the BBB just to see if other customers had this same issue...and I saw a trend of issues people are having with their compass accounts!! Quite unsettling. This experience has left an extremely poor impression that has me rethinking keeping these accounts.

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