PNC Bank

Reviews

• SA

  Syed Rauf Ahmed

  Sep 28, 2026
  5.0
  Mr. Asghar Khan was very humble and helped me with updating my new home insurance in bank records. He was very professional and really appreciated his help. He is one of a kind that you won’t find these days. Thank you Mr. Asghar Khan.
• HH

  holly huss

  Sep 25, 2026
  1.0
  I visited PNC today to cash a check. Since it is Friday, I was hoping the funds would be available immediately rather than having to wait until Monday. The teller, Jay, was extremely professional and helpful. He explained that some funds would be available today and the remainder on Monday. I asked if I could cash the check and then deposit the cash into my account since I have been a PNC customer since 2024. I recently closed my previous account and opened a new PNC account on September 11, 2026. Jay explained that the current account needed to be open for more than a year, so I politely asked to speak with a manager to see if an exception could be made. Unfortunately, my experience with the manager, Asgar, was completely different. His attitude was rude, dismissive, and unprofessional. He told me that it did not matter that I had banked with PNC since 2024 and that I could “go cash it somewhere else.” I remained polite throughout the conversation and ultimately told him, “No worries, I will wait for the funds to be deposited on Monday.” I understand that PNC has policies that employees must follow, and I was not upset that an exception could not be made. My complaint is about the way I was spoken to and treated by a manager. A manager should be able to explain a policy respectfully without making a customer feel unwelcome or dismissed. The tellers at this location, especially Jay, provided excellent customer service. Unfortunately, my experience with management was extremely disappointing and not what I expect as a longtime PNC customer. I will definitely call corporate and email them about Asgar he does not deserve to be a manager at all.
• SB

  Sajjad Bari

  Sep 25, 2026
  5.0
  I recently visited this branch to open a new business checking account, and the experience was seamless from start to finish. The branch manager, Mr. Asghar Khan was exceptionally helpful, knowledgeable, and patient throughout the entire setup process. They walked me through all the available account options, answered every question clearly, and made sure all paperwork was handled smoothly. It's rare to find such personalized and attentive customer service at a bank. Highly recommended for any small business owner looking for a reliable banking team!
• CW

  Clinton Williams

  Sep 18, 2026
  5.0
  Mr. Asghar Khan was very humble and helped me with my account set up. He answered all my questions. I had some questions about direct deposit and he took his time and explained everything about it. Please ask for Asghar Khan when you visit the PNC Murphy branch.
• AF

  AMY FARMER

  Sep 3, 2026
  1.0
  A Master Class in How to Lose a Decades-Long Customer My experience with PNC has been so consistently poor that it is difficult to overstate just how disappointing this bank has become. I was a customer for decades, dating back to the 1990s when this was Compass Bank. During all those years, I never had a problem that would have made me consider leaving. Unfortunately, my experience with PNC has been an entirely different story. The most remarkable part is what happened after I left. I closed my accounts. I made multiple, very clear requests that PNC stop contacting me. And yet, the communications continue. Apparently, PNC has mastered the art of customer retention by simply refusing to acknowledge that the customer has already left. There is something particularly absurd about having to repeatedly tell a financial institution that you are no longer a customer and do not want to be contacted, only to continue receiving communications from them anyway. This isn't a case of a customer misunderstanding a policy or being unhappy about a single interaction. It is a repeated failure to respect a very simple request. After decades of loyalty, PNC managed to accomplish something I wouldn't have thought possible: they turned a longtime customer into a former customer who feels compelled to warn others about the experience. Compass earned my business for decades. PNC earned my one-star review. If you're considering opening an account with PNC, I would strongly suggest researching what the customer experience is like before you hand them your business. Because based on my experience, PNC apparently has no problem letting customers go. They just don't seem to understand the concept of actually letting them leave.