Credit Union of Texas

Reviews

• CP

  Charles Percy

  Jul 2, 2026
  2.0
  God help you if you need to ask a quick question over the phone. I need to ask one question in the three years I've been with them and they now boast that their branches don't have phone lines. You'll get the run around by their BS AI answering machine just to sit on hold until you hangup. I don't want to drive 30 minutes just to get my question answered. They lock their vestibule outside of regular hours so you can't access the ATM at this location either. I'm starting to wonder what the benefits to banking here really are. I'd stick to a local branch if I did it over again.
• TT

  Tiana Troilo

  Jun 8, 2026
  5.0
  I had a great experience here! Nick provided outstanding service from start to finish. Friendly, professional, and willing to help. He made my banking process effortless and enjoyable. Highly recommend!
• AD

  Ashley Doutaz

  Jun 8, 2026
  3.0
  After being with the big banks I didn’t want to be treated like garbage with sub-par customer service. I used to really like this bank. However, if you have ANY issues that require a HUMAN you will go in circles with their AI rep and then stay on hold forever, occasionally a message comes in pushing you to their AI rep, and you’ll never speak to a human. My issue is non standard. I needed an actual representative to help me. How do you tell AI that you made the mistake?! Reading other reviews I’m not the only one who experienced this. This is the exact treatment I wanted to get away from the big banks… *As of this review I’ve been on hold for 25 minutes when they offered to text me a phone appointment which turned into an add to go back to using their AI feature on the web. I never got a text to make a phone appointment. **Update - I was assisted in person by Alexia and Nick. Shoutout to them for helping me out. & Hannah reached out to me regarding this review and informed me that due to long wait times there is an option on the website to schedule a phone call with a rep (I did not know this) or use chat with a human agent. These things should definitely be available on the app. I rarely use the webpage. Updated to 3 stars because these two features should be on the app.
• WZ

  wander6 Zhu

  May 28, 2026
  5.0
  Much better than other Branches in Dallas
• FE

  Ford ExpBuyer

  May 28, 2026
  5.0
  I went to this CUTX location to get a couple issues resolved and a couple things updated on my accounts. Nick Cantillo at this location worked with me and was a great help to me. I'd highly recommend working with Nick if you're in need of assistance with CUTX matters. Thanks Nick!!!

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