Since 1949, Citizens Bank’s hometown approach to banking has been focused on community banking, highlighted by local leadership and decision making, a devotion to community and personalized service.
At Citizens Bank, we are committed to serving the financial needs of each local community where we have Banking Centers, with an emphasis on all types of lending to owner-operated small businesses.
Our pledge to our customers is to deliver quality personalized service, to ensure a quick response to requests and to have direct contact with the decision maker who is closely involved with our customers and their business. Strong, successful, small businesses translates into prosperous growing communities.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.