PNC Bank

Reviews

• GD

  Geaux & DV8

  May 5, 2026
  5.0
  Ok, I must assume after reading several of the comments about this PNC branch, that someone in H/R paid attention because all my several visits here (this branch was closest to a family member that has since moved out of country) and now I only make the drive here because of this particular employee… Lizzie Contreras. I have been a loyal PNC customer for a decade now, and while I can confidently say that PNC has some of the best staff (in my opinion regarding banks: hands-down, no question!), one particular woman absolutely tops them all! This isn’t just a simple “good service” story. My heart is full with gratitude (yes, even after all this time and some serious matters later), and I can’t stop professing Lizzie’s skills. What truly says it all is this: I drive all the way from downtown (University Place) past who-knows how many other perfectly good PNC branches, just to see Lizzie! I know what you're thinking – “Why the commute?” The simple answer is this woman. Lizzie isn’t just good at her job, she’s a superstar of customer service and professionalism. In a time where excellent service can be a rare gem, Lizzie Contreras is a shining example. She goes above and beyond, making every interaction not only efficient but truly exceptional. My mom always taught me that if you’re going to take the time to complain about less-than-stellar service, you must take the same time, if not more, to speak up about an exemplary person and their service. This is my ‘equal-amount-of-time’ moment… and H/R should realize an asset that’s extremely valuable (it’s a bank, so I can only pray if they don’t know how much so, they will upon reading my comments). 🙏 If you’re looking for a bank where you're treated like a real person, and where the service is truly stellar, do yourself a favor and find your way to this location. You might just have a chance to meet Lizzie! Thank you, Lizzie, for being the absolute best of the best! You’ve made my PNC experiences at this particular branch well worth every commute to and from, and the time and effort to compose this voluminous review. Literally cannot say enough ⚜️🙏
• JM

  John Mattioli

  Mar 26, 2026
  5.0
  I would like to applaud the outstanding and professional service that Marina, an employee from PNC's Bedford Euless branch, (1121 W Bedford Euless Rd, Hurst, Texas), performs in handling my weekly reoccurring withdrawals from my business checking account. Administering to the daily requirements of running a small business can be very challenging and stressful. I fell both blessed and thankful that Marina, a extremely knowledgeable and friendly PNC bank team member, can always offer me a “Clear Path Forward” for all my banking needs. Marina is definitely worth her weight in "Gold" and I would recommend the PNC's Bedford Euless branch location for anyone that requires "Piece of Mind" banking services.
• LK

  Lisa Kauer

  Feb 4, 2026
  1.0
  I’ve been going here since this bank was PNC, and I’ve had some occasional troubles over the years but overall satisfied. The last 4 times we’ve been into this location the new managers have been incredibly rude and not customer service oriented. Example: we opened up a new account for my daughter. She didn’t get the link to register for her online banking as promised. We tried customer service online and by phone 3 times and no luck. We show up at bank, manager immediately shuts us down and says this is an appointment only location. We signed in, waited 25 min when there was nobody else in the store, just the manager and her agent in her office on the computer. I would like to believe customer service means client first. This was not my only bad experience with her. If this continues we’re closing all bank accounts and moving elsewhere. Leadership really needs to look at this location for better kinder service
• CS

  chelsie steele

  Dec 9, 2025
  2.0
  I called 14 mins before close . I just had a question about my account and for them to look into it . The teller tells me that he can’t & that they were about to close. I understand that it was 14 mins before closing time but that is still enough time considering it’s still within operation hours . I would have called earlier but didn’t see the questionable charge on my account until now . Now I have to wait until the morning when I am missing money and it’s stressful . Poor customer service here
• SM

  Shelley Morgan

  Jun 9, 2018
  1.0
  Waited more than 30 minutes to see a banker to resolve issue for my elderly father while guy in the corner office talked in his phone and never offered to help, on a Saturday. Needless to say last experience with BBVA Compass

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