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Bank OZK

3.5
(6 reviews)

Business Details

(281) 999-9100
https://www.ozk.com/personal/

About

Bank
This full-service Bank OZK banking center is conveniently located to serve and support the families and businesses that make up this community. Our bankers understand the local needs and can provide expert guidance along with customized solutions to help our customers reach their financial goals. Whether in-person or through our digital banking services, we want you to have a truly exceptional experience.

Location

Bank OZK
2821 Farm to Market 1960 Road West, Houston, TX
77068, United States

Hours

Monday9:00 AM - 5:00 PM
Tuesday9:00 AM - 5:00 PM
Wednesday9:00 AM - 5:00 PM
Thursday9:00 AM - 5:00 PM
Friday9:00 AM - 5:00 PM
SaturdayClosed
SundayClosed
9/7/20269:00 AM - 5:00 PM
10/12/20269:00 AM - 5:00 PM
11/11/20269:00 AM - 5:00 PM
11/26/20269:00 AM - 5:00 PM
12/25/20269:00 AM - 5:00 PM
1/1/20279:00 AM - 5:00 PM

Reviews

3.5
6 reviews
5 stars
3
4 stars
1
3 stars
0
2 stars
0
1 star
2
  • A
    ꧁Inolvidable ꧂
    Aug 13, 2025
    1.0
    Disastrous customer service experience! It has been 3 weeks since we renewed our CD over the phone, and we still have not received any related documents. I called a week ago and again today, and spoke with Patricia—the same clerk who handled the renewal—but instead of being understanding or trying to resolve the issue, she became defensive and rude. When I explained the situation, she responded with, “How is it my fault that you haven’t gotten the documents?”—as if I was calling her personally and not the bank. Rather than help, she simply blamed the Arkansas branch. I expressed frustration at her attitude and asked her not to speak to me that way. She cut me off with, “Do you want a copy or not?” When I again asked her not to be rude, she HUNG UP ON ME. I’m shocked that this bank allows clerks with such poor customer service skills to interact with clients—especially when they are the ones at fault. A lack of professionalism and accountability only worsens an already frustrating situation. To make matters worse, the renewed CD is not showing complete information online. We have CDs with several other banks, and this is the first time we've experienced delays in receiving documents and issues accessing information online. It's both frustrating and concerning.
  • RM
    Richard Mattern
    Apr 30, 2025
    5.0
    Fred and Larry did a fantastic job refinishing my door. It looks great. I would highly recommend them.
  • TM
    Theresa Morris
    Aug 10, 2021
    5.0
    This Bank OZK IS A GREAT BANK VERY NICE STAFF .
  • MA
    Murad Awan
    May 7, 2021
    1.0
    Poor service in Houston. They have no idea to treat people. All the time they waste your time. Iam business Coustmer and iam really tired of them only issue this branch is nearby me. If you have to take money they take almost 40 mints just for one transaction. Bad service ever in my life and its not once i have to go every week on this location.
  • WP
    WhiteOut [Randomized Person]
    Feb 19, 2018
    4.0
    Nice and peaceful

Frequently Asked Questions About Bank OZK

What are the regular operating hours of Bank OZK at 2821 Farm to Market 1960 Road West, Houston?

Bank OZK is open Monday through Friday from 9:00 AM to 5:00 PM and closed on Saturdays and Sundays.

Does Bank OZK offer drive-through banking services, and when are those available?

Yes, Bank OZK offers drive-through services Monday through Friday from 9:00 AM to 5:00 PM. It is closed on weekends and certain holidays.

Brand Certified Facts from Bank OZK

This information is certified by Bank OZK and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified August 30, 2026Yext Knowledge Graph
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