This full-service Bank OZK banking center is conveniently located to serve and support the families and businesses that make up this community. Our bankers understand the local needs and can provide expert guidance along with customized solutions to help our customers reach their financial goals. Whether in-person or through our digital banking services, we want you to have a truly exceptional experience.
Disastrous customer service experience!
It has been 3 weeks since we renewed our CD over the phone, and we still have not received any related documents. I called a week ago and again today, and spoke with Patricia—the same clerk who handled the renewal—but instead of being understanding or trying to resolve the issue, she became defensive and rude.
When I explained the situation, she responded with, “How is it my fault that you haven’t gotten the documents?”—as if I was calling her personally and not the bank. Rather than help, she simply blamed the Arkansas branch. I expressed frustration at her attitude and asked her not to speak to me that way. She cut me off with, “Do you want a copy or not?” When I again asked her not to be rude, she HUNG UP ON ME.
I’m shocked that this bank allows clerks with such poor customer service skills to interact with clients—especially when they are the ones at fault. A lack of professionalism and accountability only worsens an already frustrating situation.
To make matters worse, the renewed CD is not showing complete information online. We have CDs with several other banks, and this is the first time we've experienced delays in receiving documents and issues accessing information online. It's both frustrating and concerning.
RM
Richard Mattern
Apr 30, 2025
5.0
Fred and Larry did a fantastic job refinishing my door. It looks great. I would highly recommend them.
TM
Theresa Morris
Aug 10, 2021
5.0
This Bank OZK IS A GREAT BANK VERY NICE STAFF .
MA
Murad Awan
May 7, 2021
1.0
Poor service in Houston. They have no idea to treat people. All the time they waste your time. Iam business Coustmer and iam really tired of them only issue this branch is nearby me. If you have to take money they take almost 40 mints just for one transaction. Bad service ever in my life and its not once i have to go every week on this location.
What are the regular operating hours of Bank OZK at 2821 Farm to Market 1960 Road West, Houston?
Bank OZK is open Monday through Friday from 9:00 AM to 5:00 PM and closed on Saturdays and Sundays.
Does Bank OZK offer drive-through banking services, and when are those available?
Yes, Bank OZK offers drive-through services Monday through Friday from 9:00 AM to 5:00 PM. It is closed on weekends and certain holidays.
Is Bank OZK open on major holidays?
Bank OZK will be closed on November 11, 2025; November 27, 2025; and December 25, 2025 for holidays.
Where is the Bank OZK branch located in Houston?
The branch is located at 2821 Farm to Market 1960 Road West, Houston, TX 77068, USA.
How can I contact Bank OZK at this location?
You can reach Bank OZK by phone at +1 281-999-9100.
Where can I find more information about Bank OZK's personal banking services?
Detailed information is available on their website at https://www.ozk.com/personal/.
Are there other banks near Bank OZK at Farm to Market 1960 Road West?
Yes, nearby banks include Frost Bank and Bank of Texas, providing additional financial service options in the area.
What nearby medical services are available close to Bank OZK's location?
Several medical specialists and clinics are nearby, such as Kelsey-Seybold Clinic, neurologists, urologists, radiologists, and various doctors in specialties including pediatrics and oncology.
Can Bank OZK customers visit nearby places of interest after banking?
Yes, customers can conveniently visit nearby medical specialists or other banks such as Frost Bank or Bank of Texas for additional services after visiting Bank OZK.
Which categories does Bank OZK serve in this Houston location?
Bank OZK is a full-service bank catering to both families and businesses with expert guidance and customized financial solutions.
Brand Certified Facts from Bank OZK
This information is certified by Bank OZK and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified August 30, 2026Yext Knowledge Graph
Address
Categories
Geo coordinates
Legal business name
Hours of operation
Phone number
Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: