PNC Bank

Reviews

• KR

  Kay Rutlege

  Apr 22, 2026
  1.0
  Absolutely the worst banking experience of my life!! I was treated like a criminal. Sent my attorney to close my account. He went there 3 times and bank president was never there. Finally wrote a check to my long time bank, Chase, to close this account. I only opened this account due to close proximity to my house. Big Mistake!!! If you are looking for a bank, don't use this one. My statement was sent to my daughter's house in another town. This branch doesn't provide debit cards when.you open your account. I called their main company office back east (I guess) and they said I should have gone to their other bank located several miles away. So much for my idea of a convenient location to my house. Opened my account Feb, 6,2026 and finally managed to get.out of this trap April 10,2026. Thank goodness!!!
• WW

  william

  Oct 9, 2021
  1.0
  Your a horrible bank next time when you buy out a bank or switch over make sure your interface is switched over as well
• KC

  Kathleen Crosby

  Dec 19, 2019
  1.0
  If you are looking for a competent, helpful and knowledgeable bank in which to entrust your hard-earned money, run....don't walk....to any other bank than BBVA. My mother made the major mistake of banking with them for years. When she was hospitalized in August of this year, it took BBVA 3 and 1/2 weeks to finally accept my Power of Attorney so I could assist in her financial affairs. Three and 1/2 weeks of going back and forth between the branch and their corporate legal department as no one could decide what documents were necessary to suit the legal department's standards. At one point, I was told I would have to have my mother come in to approve the POA even though she had just had emergency surgery the day before. I thought things could not get any worse from that experience which caused me to lose valuable time with my mother. I was wrong. After her subsequent death, and as her executrix of the estate, I discovered that the local branch could not handle the closing of her accounts and distribution of beneficiary accounts until "legal" had a chance to review everything for 3-5 days....a process her other banks had been able to accomplish in 2 hours. After a total of 8 hours spent in their office over a 2 day period, I was able to get that 3-5 days expedited only because I live over 1300 miles away from El Paso. What I thought was the final straw was when in reviewing the accounts, it was discovered that the proper paperwork had not been uploaded to corporate on two of her accounts which had been opened in 2014 and therefore, her wishes for beneficiaries would not be honored by corporate. Although the branch office fully acknowledged its mistake, nothing could be done to correct the matter. Today was, I believe, the final straw. It has been 2 weeks since my in-person experience where all appropriate probate documentation was given to the branch to close her cash accounts. Today, when calling corporate to get the payoff on her one loan, I was unable to be given that information since they had no record on file of her death and probate. My mother's past faith and confidence in this bank have been disgracefully mismanaged and I would hate to see other clients (and their families) have to experience the same
• JR

  James Riebeling

  Dec 14, 2017
  4.0
  Good bank with good services