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66 reviews
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LA
Louis Aguinaga
Aug 24, 2026
1.0
I spent one hour on Saturday after I requested a payoff quote for my home and was told that I would get the fax in 10 minutes. After being there for one hour waiting with no updates until I initiated the conversation I was told they were still waiting on it. At no time did the banker ever follow up with whomever they made contact with and just had me sit there. I was then asked to give my number and they would call me Monday morning. I did not get a call. I had to call. Now I am being told they can give me the number to request the letter myself. If that was the case then I spent one hour on a Saturday trying to pay off a home and made felt like it was not important. This is not the way to treat people and that is poor customer service. I was very respectful and as much as I hate writing this review I am extremely disappointed in the service here at the Desoto Location.
JD
Joclyn Davis
Jul 16, 2026
1.0
I came today to open a business account for my company. I set up an appointment yesterday over the phone. Because Kim floats around to all the branches for business accounts. I really don’t appreciate my time or gas being wasted by what could have been a simple phone call. I never received a phone call or voicemail to reschedule my 2pm with Kim. As a company that does business that was not okay. I will take this as a sign to take my business elsewhere.
FD
Fats Dollo
Apr 6, 2026
1.0
Worst customer service ever at this location the lobby is full they have 2 tellers working and a banker behind them that refuse to help why is she behind the teller desk if your not going to extend a hand , also people are driving no off in the drive thru. PNC should’ve hired a banker that can do it all and assist when the branch needs it! And she getting smart with the customers because were frustrated. This is my first time hear and my last please avoid this location by any means.
The PNC Bank branch at 225 N Hampton Rd, Desoto, TX is open Monday to Friday from 9:00 AM to 5:00 PM, and on Saturdays from 9:00 AM to 1:00 PM. It is closed on Sundays.
Does the PNC Bank branch offer drive-through services?
Yes, the PNC Bank branch in Desoto offers drive-through services during their regular business hours, Monday to Friday from 9:00 AM to 5:00 PM and Saturday from 9:00 AM to 1:00 PM.
Is the PNC Bank branch in Desoto wheelchair accessible?
Yes, this PNC Bank branch has wheelchair accessible entrances and parking to accommodate customers with disabilities.
What products and services does PNC Bank offer at the Desoto location?
PNC Bank offers checking, savings, online banking, bill pay, credit cards, auto loans, home equity loans, mortgages, and investment services.
How can I schedule an appointment at the PNC Bank branch in Desoto?
You can schedule an appointment online at PNC's appointment setting page: https://www.pnc.com/en/apps/appointment-setting/schedule-appointment.html?questionId__propid=DSA_ExtDir&locationid=pnc07107317&lnksrc=branch-listing-appointment
What special promotions or offers does PNC Bank have for new customers?
PNC Bank is currently offering new customers a promotion where you can earn up to $400. Details are available on their promotions page.
Which nearby banks can I find around the PNC Bank Desoto location?
Nearby banks include BBVA Bank and another PNC location offering ATMs and mortgage brokerage services. These may help you find additional financial services close by.
What dining options are available near the PNC Bank branch in Desoto?
Near PNC Bank, you can enjoy dining at The Daiquiri Station, Hall's Honey Fried Chicken II, Phat Tuesday Daiquiri Shoppe, and Pizza Hut. These restaurants are convenient spots to visit before or after your banking needs.
Are there beauty and wellness services near the PNC Bank in Desoto?
Yes, nearby you can find several beauty and wellness salons such as The U Unisex Salon, 4 Season Nails, Hair Connections, Design Plus, Kings & Queen Mega Hair Store, Issa Beauty Bar, and Bombshell Glamm & Wellness Spa of Dallas.
How can public transit riders navigate to PNC Bank in Desoto?
While specific transit stations aren't listed, PNC Bank's location at 225 N Hampton Rd in Desoto is central to several local shops and services. Using these nearby landmarks like BBVA Bank or Wiseman Hardware can help orient you toward the bank.
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