VIP has been in business since 1995 as the 1st Auto Title Lender in the DFW Metroplex. We are locally owned and operated here in the DFW area in the great state of Texas. This creates quite a few benefits for our customers. For example, because we are not a big corporation our policies are flexible based on different situations. Also, we are a Registered Lender with the state of Texas and governed by the Texas laws, which is rare in this industry. Most of our competitors are out-of-state lenders governed by out-of-state laws that are more favorable to them.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.