PNC Bank

Reviews

• TD

  Tiff Dena

  Jun 16, 2026
  1.0
  Coming here and seeing a 3.4 score for a bank shows the lack of care here! I’ve never had a business bank account with so many unnecessary restrictions that make it difficult to conduct business. I’ve come to this branch on multiple occasions and have been helped by two different employees with obtaining convenience checks without any issues. Now suddenly I’m being told there’s a policy preventing me from doing the exact same thing. If that’s truly the policy, why was I assisted multiple times before? The inconsistency is frustrating. This is my business account and my money, yet every visit seems to come with a different answer depending on who’s working. To make matters worse, this is probably the slowest PNC branch downtown. Between the long wait times and constantly changing answers, every visit feels like a hassle. Business owners need consistency and efficiency, and unfortunately this branch has provided neither.
• RB

  Roderick Bivins

  Jun 3, 2026
  4.0
  ⭐⭐⭐⭐☆ I recently visited this PNC Bank branch after losing my debit card and noticing an unauthorized charge on my account. The staff was very friendly, professional, and helpful throughout the entire process. They quickly assisted me with addressing the unauthorized transaction and were able to print me a new debit card during my visit, which saved me a lot of time and inconvenience. The process was fast, efficient, and stress-free. Overall, I had a positive experience and appreciated the excellent customer service. The reason for 4 stars instead of 5 is that there is always room for improvement, but I would definitely return to this branch for future banking needs.
• MM

  Malcolm Marks

  Mar 16, 2026
  1.0
  I had a very frustrating experience at this downtown PNC Bank location. The biggest issue is the extremely limited customer parking — most of the marked customer spots were taken by what appeared to be employees, leaving actual customers to circle the block or park far away just to access basic banking services. On top of that, this branch does not have a teller available, which makes it very inconvenient if you need to complete routine transactions that can’t be handled through an ATM or online. For a downtown branch that should be focused on customer accessibility and service efficiency, this setup feels poorly planned and inconsiderate of customers’ time. Overall, the lack of parking availability and absence of in-person teller services made this visit disappointing. I would strongly recommend visiting a different branch if you need traditional banking assistance.
• NL

  Nick Lybbert

  Mar 11, 2026
  1.0
  No tellers available.
• KM

  Kayla Miller

  Feb 11, 2026
  5.0
  Cedric is incredible, he answered all of my questions, has superior customer service and deserves a raise! Thank you kindly!

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