Credit Union of Texas

Reviews

• QB

  Queen Beaa

  Jun 26, 2026
  4.0
  The teller was sweet and gave great customer service.
• RL

  Racquel Lewis

  Jun 19, 2026
  2.0
  My family has had an extremely frustrating experience with Credit Union of Texas regarding a Power of Attorney for my grandmother. On April 10, my mother and grandmother visited the branch to complete the necessary paperwork and update the account. Because my mother was relinquishing her authority and I would be acting as Power of Attorney, I was contacted by a banker who assured me everything would be completed and that he would follow up within a few days. Weeks passed with no communication. When I contacted customer service, I was told there was still no Power of Attorney on file. A representative reached out to the branch on my behalf, and Branch Manager Shawn contacted me promptly. He explained that the original banker was no longer employed there and assured me he would personally handle the matter. He asked me to email the Power of Attorney documents, which I did on April 28. After that, I sent multiple follow-up emails, left voicemails, and received little to no response. Since I live more than two hours away, repeatedly visiting the branch was not an option. On June 11, while in town assisting my grandmother, I visited the branch in person. Shawn acknowledged that he had not yet reviewed the documents, despite having had them since April. He assured me he would review everything that day and send the required disclosures for signature the following day. During the same visit, we also learned that my grandmother's online banking access had been frozen and were told that issue would be addressed as well. The following day, Shawn contacted me and stated that an additional document was needed showing that my mother had relinquished her authority to me. We immediately obtained the document and my mother personally delivered it to the branch. She was told that I would receive communication that same day. Once again, no communication was received. My frustration is not with the need for documentation or compliance requirements. My frustration is with the repeated lack of follow-through, missed commitments, unanswered emails, unanswered voicemails, and the amount of time it has taken to resolve what should have been a straightforward Power of Attorney matter for an elderly customer. Families handling matters for aging relatives already have enough stress. Consistent communication and follow-through should not be this difficult.
• AA

  Angel

  Jun 16, 2026
  1.0
  This fraud place is holding a title from me for over 12 years ppl they are so crooked they conjoined 2 accounts after they raised my auto loan payment over 200 a month for insurance they decided to give me do not do auto loans with them they will rob you blind lie and cheat hard working individuals this truck was paid off over 10 years ago paid in full hard work and paid on time every month and they hold onto a title where this truck has over 250000 miles on it and they conjoined accounts after the car was picked up it went to collections and already fell off and Kita in collections had me on the phone told me she had the title on her desk and sent me to another dept to release the title which was bogas because the guy said he had nothing to do with it she did then I was transferred back and she never picked up because she knows what they are doing is wrong couldn't even be honest and say they are holding the title just to be a spiteful hateful organization they have absolutely no use for this title I'm not paying 9000 for that title when the original amount was 5000 and I released the car to them and they just kept adding late fees and charges not picking up the car it was 2 separate loans 2 separate numbers paying separately and then they conjoined them to the truck so until I pay the outrageous amount on a car I didn't even have which was 12 plus years ago it's not even showing on collections anymore I cannot have the title my husband deserves he paid the truck off in full this company should be reported as unethical cowards and crooked Kita is a liar and knows this is not even acceptable they will steal your last dime and laugh in your face THEY HAVE ABSOLUTELY NO VALUE OR REASON TO HOLD THIS TITLE BEYOND BEING UNETHICAL AND SPITEFUL I HAVE REPORTED THIS FACILITY AND IF I WAS RECOMMENDING ANYONE FIRST AND FOREMOST NOT THOS PLACE!!!!!!!!
• CH

  Claudia Hill

  Apr 29, 2026
  5.0
  I hadn't had the best of luck with CUTX, however I decided to continue to follow thru with my mission. I was initially working with S.Franks who diligently got to work on opening my business account. He was very professional, returned phone calls and worked expeditiously on my account. When I came to the branch I worked with Silas Nelson. What could have been maybe a 10 minute visit turned into about 45 minutes because I had questions. No matter how I probably asked the same question in different ways Mr Nelson took his time answered all my questions and made sure I understood. Even after I left I had a question and he called me right back to answer. Mr Nelson provided great customer service which I really appreciated it. It definitely made me wish I came to this branch first.
• ML

  Mike Larry

  Apr 3, 2026
  5.0
  It's my honor to say lenny is very hopeful and genuine from the heart much love and knowledge

Frequently Asked Questions About Credit Union of Texas