TDECU Cypress Miramesa

Reviews

• JB

  Jessie Brown

  Jun 17, 2026
  2.0
  The miramesa branch I opened my account with has great and attentive customer service( my rating has nothing to do with the service we have been given), I’m giving a 2 star rating solely based on the app. The only complaint I have is that I can’t access the banking app on my phone so I can monitor my account. I have a joint account with my wife and the app allows her to log into the app to monitor our accounts. I am the sole provider of income for our household and for some reason I am not allowed to monitor my own finances. The app has become an inconvenience simply because when I want to see my balance I have to called my wife. The banking app works perfectly fine for my wife on her phone but for some reason not on mine. I have a iPhone 15 pro max and my wife has a iPhone 14, both phones are up to date with iOS software and also are running the exact same TDECU version. When I open the TDECU app on my phone I am given the loading screen and it never opens to the next page, the longest I have waited without any change was 23 minutes before loosing my patience. I work during the hours most branches are open so I can’t get the free time to go into any branches during normal business hours to try to find out what the problem is. I attempted to send my wife to a branch just to get a updated card with tap(we have a joint account with both of our names on the account) she was told I would have to come into a branch myself for a new card to be printed out. This issue makes us begin to wonder why we should continue having our account.
• HH

  Heather Hilliard

  May 6, 2026
  5.0
  I am writing to express my sincere gratitude for the help I received from Mistica Sanchez Gonzalez at the Cypress Branch. I was in a difficult spot with a transaction right before the weekend. Mistica stepped in immediately, even though the branch was close to ending its business day. She didn’t just resolve the technical side of my issue; she took the stress out of the situation entirely. It’s rare to find that level of genuine care and promptness. Thank you, Mistica, for your incredible support and dedication!
• CN

  Christopher Nona

  Mar 18, 2026
  5.0
  Chandrika Smith is amazing. The ATM ate my money from my deposit and she made sure it got resolved and kept me updated regularly!!
• DD

  David

  Mar 4, 2026
  1.0
  Hate to do this but... now I don't care because you obviously don't! My checking account was compromised and I received absolutely no fraud alerts regarding transactions in other countries like Dubai, Brazil.. I went to this location and was basically told that they "can issue a new debit card, however I wouldn't use it nor would I pay my bills from your checking account..." how else am I supposed to pay? I submitted the fraud forms and still no response, I submitted a secure message though the app, nothing.. I guess I need to find a new credit union since no one cares. I see why your ratings suck at this location.
• SA

  Sandra Alfonso aguirre

  Feb 25, 2026
  5.0
  I just want said tanks to Rafael Canales member specialist on the process to help me to obtain a personal loan he always stay for me to give me the information I need.

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