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Reviews
2.3
46 reviews
5 stars
13
4 stars
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3 stars0
2 stars
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1 star
30
JM
Julio Meza
Jun 9, 2026
1.0
Today I had one of the worst customer service experiences with PNC. This location has some of the lowest customer service ratings, and it seems that no one at PNC is taking action to address the problem or properly train the staff.
It is unfortunate that a company invests millions of dollars in innovation and growth, yet some employees fail to understand that their role is to serve customers and ensure they leave satisfied. With so much competition in the market today, providing poor customer service is unacceptable.
Does anyone at PNC care about improving this situation?
AR
Ashley Rios
Apr 7, 2026
5.0
Honestly the review is about the bank, but realistically, people want to know about this particular location. The staff here is incredibly wonderful. It is a smaller location; however, there is usually not a wait. From the tellers to the bankers to management, customer service is exceeded. The bank logo is tried and true. If you’re looking for a good bank, this location is a great option.
What are the regular business hours for PNC Bank in Baytown?
PNC Bank in Baytown is open Monday through Friday from 9:00 AM to 5:00 PM, and on Saturday from 9:00 AM to 1:00 PM. It is closed on Sundays.
Does PNC Bank offer drive-through banking services?
Yes, PNC Bank offers drive-through services from 9:00 AM to 5:00 PM Monday through Friday, and from 9:00 AM to 1:00 PM on Saturdays. The drive-through is closed on Sundays.
Where is PNC Bank located in Baytown, Texas?
PNC Bank is located at 4868 Garth Rd, Ste A, Baytown, TX 77521, USA.
What financial products does PNC Bank offer at this location?
This PNC Bank location offers checking and savings accounts, credit cards, online banking, bill pay, auto loans, home equity, mortgage services, and investments.
Is PNC Bank wheelchair accessible?
Yes, PNC Bank has wheelchair accessible entrances and parking to accommodate customers with disabilities.
Can customers schedule appointments with PNC Bank online?
Yes, customers can schedule appointments online via the PNC Bank appointment scheduling page or through the PNC Mobile Banking app.
What nearby banks and ATMs are close to PNC Bank Baytown?
Nearby banks and ATMs include BBVA Bank and another PNC location, both accessible for your banking convenience.
What nearby telecommunications stores are close to PNC Bank?
Nearby telecommunications options include Baytown AT&T and the AT&T mobile phone store, useful if you need phone or internet services near your banking visit.
Are there dining options near PNC Bank Baytown for customers to enjoy?
Yes, customers can enjoy nearby restaurants such as Happy Crawfish, Bay Poke, Marble Slab Creamery, Great American Cookies, Raising Cane's, and LA Crawfish Baytown before or after their visit.
What social media platforms and websites can I use to learn more about PNC Bank Baytown?
Information about PNC Bank Baytown is available on their Facebook page, LinkedIn, Pinterest, YouTube channel, Instagram, Twitter, and their branch website.
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