PNC Bank

Reviews

• CC

  Candy

  Sep 2, 2026
  1.0
  I recently had one of the most humiliating experiences I’ve ever encountered at a bank. I was walked in by Jose, no handshake at greeting or smile. After a year or so of being a customer, I was treated in a way that made me feel discriminated against, criminalized, and completely dismissed. Instead of receiving help or even a basic explanation of my account issue, I was abruptly thrown out of a Jose’s office, spoken to with no respect, and left standing in the lobby feeling embarrassed and confused. No one attempted to clarify what was happening. No one offered support. I was simply pushed out as if I had done something wrong — when all I did was walk in seeking assistance. The lack of professionalism, empathy, and transparency was unacceptable. No customer should ever be treated this way.
• AO

  Ariel O

  Aug 20, 2026
  5.0
  Very friendly staff who helped me promptly with a withdrawal of varying denominations so I could get back to my weekend visiting Austin.
• MS

  M Simmons

  Jun 27, 2026
  5.0
  Drive thru service was great and the clerk was very kind and thorough.
• MO

  Monica Owens

  Jun 18, 2026
  1.0
  I am extremely disappointed with the level of service provided at this branch. The overall customer experience has been consistently unprofessional and unwelcoming. One employee, Olga, has repeatedly displayed behavior that I found to be rude, impatient, and unnecessarily loud when interacting with customers. I have also observed what appears to be a lack of courtesy and professionalism when assisting elderly customers and people of color, which is deeply concerning. In addition, every time I visit this branch, I feel overlooked and dismissed. Rather than providing attentive customer service, staff members often appear uninterested in assisting customers and frequently make people feel like an inconvenience. My experience with the Branch Manager, Irving Gamez, was equally disappointing. His lack of professionalism, poor customer service, and apparent disregard for customer concerns reflect negatively on the entire branch. Effective leadership sets the tone for a team, and unfortunately, that standard does not appear to be present here. Based on my experiences, I would not recommend this branch to others. Significant improvements in management, customer service standards, and employee professionalism are needed to restore customer confidence and trust.
• FO

  Firoz Ozman

  May 30, 2026
  4.0
  The agent I dealt with worked slowly and checked with the back office for almost every detail. The constant back-and-forth made the entire process take much longer than we anticipated. The staff struggles to manage the daily workflow. You see customers waiting around without receiving a simple hello from the team. The branch functions for basic needs, but employees lack the readiness to handle requests efficiently. They eventually complete the task, but you pay for it with your time. Plan for delays and keep your schedule open if you need in-person help here.

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